Job Description
Requirements: - Previous experience working in a travel agency as a ticket agent.
- Must have experience in GDS systems such as SABRE.
- Bilingual (Spanish and English).
- Good verbal and written communication skills.
- Proficiency of Microsoft Office: Word, Excel, and Outlook.
- Ability to manage time and prioritize tasks.
Responsibilities: - Answer all phone calls promptly.
- Assist customers by providing guidance regarding the trip packages with the designated zone.
- Handle all reservation requests in a friendly, efficient, and prompt manner.
- Creates, estimates, and reserves unique travel packages based on the client's interests and within the restrictions that the company offers.
- Registers and updates bookings for your clients in the database.
- Ensure that the company receives complete payment from the consumer.
- Create receipts and invoices for your sales in the Client Base system.
- Prepares and distributes your clients' vouchers or travel documents after payment is received.
- Handle all travel-related issues, including disputes, complaints, cancellations, and refunds.
- Issuance and reimbursement of airline tickets issued by the company.
- Communicate airport rules and procedures to passengers before boarding their planes.
Employer with Equal Employment Opportunity.
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