Helpdesk Specialist Job at The HT Group, Austin, TX

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  • The HT Group
  • Austin, TX

Job Description

  • Location: Austin
  • Type: Direct Hire
  • Job #18934
  • Salary: $75,000 - $80,000 YEAR

Location: must be able to work onsite 4 days/week (Austin, TX 78731)
Salary: $75k - $80k


Ideal Candidate:

  • 3-7 years experience
  • Windows 10 & 11
  • Active Directory
  • Experience providing printer support
  • Great customer service
  • Experience providing desktop application support: Adobe, Teams, Outlook
  • Experience with ticketing systems: Zendesk, Jira or other familiar systems

Additional info:

  • Will receive tickets through the ticketing system, walk ups, phone calls, chat messages.
  • Will occasionally need to help with conference rooms. Mostly rebooting the system or plugging in a cable. May get tickets around their phone system, Genesis (have 3rd party support)
  • Need to be okay with a small environment (120 employee company).
  • May receive about a dozen tickets a day.

Interview Process:

  • 30 min phone screen
  • Onsite

Required skill set:

  • Windows 10 & 11
  • Active Directory
  • Experience providing printer support
  • Great customer service
  • Experience providing desktop application support: Adobe, Teams, Outlook
  • Experience with ticketing systems: Zendesk, Jira or other familiar systems

Job Tags

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