Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Care Advocate role will engage and develop relationships with our members. This role focuses on proactive, best practices, consultation and improvement of quality care for members and/or their caregivers throughout the healthcare continuum. The primary responsibility for member support includes the initial engagement, coordination with our providers, connecting member with various care teams, educating member on pending/current hospitalizations, supporting member through next site of care as well as a 30-day discharge from a facility.
As a Care Advocate , you will act as a resource and advocate for members and their caregivers to ensure an optimal member experience. This position is also responsible for coordination and communication to members, physicians and other care management teams serving as a liaison with external departments to ensure consistent member care. Includes but not limited to managing outgoing/incoming calls, scheduling provider appointments, providing information on available services, managing referral process and transferring members as appropriate to clinical staff.
This position is Sunday - Saturday. Employees can work 4 - 10 hour shifts from 7:00 am - 6:00 pm OR 5 - 8 hour shifts from 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.
We offer 4 - 6 weeks of paid training. The hours during training will be 8:00 am - 5:00 pm from Monday - Friday remote.
If you are located in TX, you will have the flexibility to work remotely* as you take on some tough challenges.
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