Job Description

Job Description

Job Description

FUNCTION

Reporting to the Director of Operations , the incumbent will be responsible for  recruiting and enrolling students in LearnMore, assisting the RNPD and Faculty Instructors in completing required forms, and informing students about the examination scheduling process and career opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for answering telephone calls, responding to inquiries, recruiting, and enrolling students in desired courses. 
• Conduct outreach to promote LearnMore through various channels, including presentations and other relevant platforms.  
• Responsible for assisting students and faculty in completing forms, preparing distribution materials, copying, and mailing documents. 
• Responsible for providing case management for program participants.
• Maintain accurate and complete records of important documents and data.
• Responsible for informing students about the orientation and examination-scheduling process.
• Assist students with preparing for proficiency exams.
• Responsible for providing case management and career counseling services to students.
• Responsible for providing excellent customer service. 
• Responsible for performing other duties as may be assigned by the Director of Operations.

MINIMUM REQUIREMENTS

• Willingness to support and promote the NSDI and LearnMore mission and vision.
• willingness to follow all policies, procedures, and protocols of NSDI.
• Possess a professional demeanor.
• Possess at least a bachelor’s degree.
• Have at least three years’ experience supporting students in a vocational training program or other educational settings.
• Possess excellent communication and organizational skills.
• Be exceptionally organized and detail-oriented.
• Effective oral and written communication skills
• Ability to function independently and to work effectively and in a collegial manner with co-workers and program participants
• Must be a motivated self-starter able to work effectively with limited supervision
• Adhere to confidentiality mandates and professional conduct
• Ability to present information to different age groups and diverse populations effectively
• Proficient computer skills and in-depth knowledge of relevant software such as Word, Excel, PowerPoint, and Google Office, as well as a general understanding of database and reporting systems

WORKING CONDITIONS, JOB SETTING, and COMPENSATION

• Full-time, non-exempt – 40 hours/week; Compensation range is $24 - $26 hourly.
• Work will be performed in community settings, remotely, and at NSDI headquarters in an office setting. It requires electronic equipment, including a computer, telephone, etc.
• Flexibility in schedule, including scheduled weekends, when necessary.
• Visual/hearing ability sufficient to comprehend written/verbal and telephone communication. Ability to sit for long periods, stand, use a computer, walk, repeatedly bend, lift and carry up to 20 lbs, and reach.
• NSDI promotes a safe and healthy work environment and provides appropriate safety training for all personnel as required. 
• The position includes domestic travel to meet with partners and stakeholders. 
• Paid holidays after 6 months of employment.
• Benefits after 90 days.

NSDI values inclusion and diversity and is committed to equal employment opportunities. We comply with all applicable laws prohibiting discrimination and/or harassment against any applicant or employee. 

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