Job Description

Job Description:

We are seeking a Part-Time IT Helpdesk Support Specialist to provide remote assistance to users experiencing basic technical issues. This role requires a blend of IT troubleshooting and customer service skills to effectively communicate and resolve common problems.

Job Responsibilities:

• Respond to IT help requests via tickets, chat, and email.
• Resolve issues such as password resets, email access problems, software support, and basic device troubleshooting.
• Utilize support documentation to provide consistent solutions.
• Track and update ticket notes with the provided solutions.
• Escalate complex issues to Level 2 support when necessary.
• Maintain strong communication with customers throughout the support process.
• Adhere to internal security guidelines when accessing systems or user accounts.

Essential Qualifications:

• Must be based in the Poland and available for work.
• Basic understanding of IT support concepts including Windows/Mac basics, email tools, and troubleshooting methods.
• Strong written communication and customer service skills.
• Ability to work independently with excellent time management skills.
• Reliable internet connection and a designated home workspace.

Desired Experience:

• Previous experience in helpdesk support, service desk, or technical support is a plus.
• Familiarity with ticketing tools like Jira Service Desk, Zendesk, Freshservice, or ServiceNow is advantageous.
• Comfortable guiding non-technical users through troubleshooting steps.

Salary & Benefits:

• Minimum Salary: $1900 per month
• Maximum Salary: $2500 per month
• Remote work from home (Poland).
• Part-time schedule ideal for students or flexible workers.
• Paid onboarding and IT documentation provided.
• Clear growth opportunities toward Level 2 support.

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