Wipro, a renowned global IT services and consulting company, is currently seeking qualified individuals for the position of Associates-Back Office-Non Voice (US HR Operation). This role, based in Gurugram, requires candidates with educational backgrounds such as BA, B.Com, B.Sc (non-technical), BBA, BCA, MA, M.Com, or part-time MBA. Notably, candidates with technical degrees such as B.Tech, M.Tech, or full-time MBA are not eligible for this position. Wipro is open to hiring individuals with 0-3 years of experience, making it an excellent opportunity for both fresh graduates and those with some professional experience. Interested candidates are invited to attend the walk-in interview scheduled for 13th February 2024, between 12.00 PM and 1.00 PM. Company Name: Wipro Job Role: Associates-Back Office-Non Voice (US HR Operation) Education Required: Only Non-Tech graduate – BA/B.Com/B.Sc (non-technical), BBA/ BCA/ MA, M.Com, part time MBA. (B.Tech/M.Tech/Full Time MBA-are not eligible) Experience Required: 0-3 years Job Location: Gurugram Walkin Date: 13th February 2024, 12.00 PM – 1.00 PM Hiring Type: Walkin Role and Responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions. Follow standard processes and procedures to resolve all client queries. Resolve client queries as per the SLAs defined in the contract. Maintain logs and records of all customer queries as per the standard procedures and guidelines. Required Skills and Qualification: Associate (Process: US HR operations)-Night Shift (Both Side Transport). Basic knowledge of MS office & Excel. 0-36 months Work Experience. Only Non-Tech graduate – BA/B.Com/B.Sc (non-technical), BBA/ BCA/ MA, M.Com, part time MBA. (B.Tech/M.Tech/Full Time MBA-are not eligible). Walkin Date and Venue: Walkin Date: 13th February 2024, 12.00 PM – 1.00 PM Walkin Venue: Building 2, Candor Tech Space, IT/ITES, SEZ, Tikri, Sector-48, Gurgaon – 122001 #J-18808-Ljbffr Durgasoft
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