Job Description
Summary:
The Wine Steward is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is responsible for leading the efficient, effective, safe, legal and profitable operations of the Beer and Wine Department. He/She coordinates human relations for the Beer and Wine Department and ensures execution of all company and department policies and procedures on a timely basis.
Key Responsibilities:
- When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
- Responsible for hiring, training and performance management of team members
- Responsible for communication of information distribution to entire department
- Responsible for maintaining positive atmosphere, spirit and morale within the department
- Demonstrate effective leadership skills by managing time and delegation
- Develop team members and future leaders utilizing available materials and systems
- Support and execute division concepts and programs
- Accountable for executing and meeting financial goals
- Responsible for identifying areas of opportunity throughout the store and within the department
- Ensure quality and consistent product availability and solutions to our guests
- Responsible for safe guarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets
- Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same
- Oversee that department systems and processes are utilized consistently and correctly
- Direct meetings with the department leadership team to effectively plan production and promotion goals
- Verify team member schedules against business needs
- Coach and discipline team members as necessary in accordance with policy and procedures with support from Talent Management
- Verify all books and manuals are kept updated
- Oversee inventory process and reporting
- Approve all purchase orders and maintain adequate levels
- Maintain stock levels; keep the shelves full of ad merchandise and items kept in back stock
- Make sure all tags are properly placed and in good condition
- Demonstrate good conflict management skills
- Perform other duties assigned by upper management
Key Requirements:
- Must be 18 years of age or older
- High School Diploma or equivalent
- Minimum of 2 years' experience in wine industry knowledge preferred
- Knowledge in food and wine pairing.
- The Wine Steward is required to work the scheduled work shift as needed to meet the needs of the store guests and team members
- Ability to work and communicate with all levels of management and subordinates in a professional manner
- Ability to self-motivate, problem-solve and work with minimal supervision
- Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting at a height of 5 feet, climbing, pushing, pulling, and walking
- Ability to lift items weighing up to 60 lbs. on a regular basis.
- Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email).
- Ability to work at fast-paced, but efficient and controlled manner
- Must be flexible to work various hours/shifts, including weekends and holidays
- Must attend meetings, including out-of-town, requiring overnight stays
- Must be able to transfer to another store within the area
- Ability to function as a team member and get along with others This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.
OUR MISSION
Ultimate Service Superior Performance Positive Impact
Job Tags
Holiday work, Flexible hours, Shift work, Night shift,