Job Description

Job Title: Traffic Controller

Location: Baltimore, MD 21201

Job Type: Seasonal

Job Description:

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment, and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for the benefits outlined above.

SUMMARY

The Traffic Coordinator is responsible for efficiently directing vehicular traffic in designated areas as directed while providing exceptional hospitality services. The Traffic Coordinator is also responsible, as directed, for properly issuing valet parking tickets to patients/guests while following the mystery shop standards with each arrival. The Traffic Coordinator, when required, is also responsible for upholding sites management team parking policy and procedures and when required, is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Directs vehicular traffic while providing attentive, friendly service to all patients/guests. Assists the marketing department with the marketing efforts targeted to exciting clients. Maintains a pleasant, friendly, and professional demeanor with all guests, location staff, and co-workers. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.-25%
• Uses guest's last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcomes guests to the location. Uses proper Towne Park phone etiquette.-25%
• Assists guests with directions and all other inquiries. Stands while serving guests. Provides information about the surrounding area as well as main attractions to guests as needed. Protects guest confidentiality by HIPPA requirements. Collects data by parking operations, if applicable.-25%
• Obtains information about daily events and rates to be charged. Maintains claim checks and guest folio archives. Runs at top speed to park and retrieve vehicles and drives slowly and cautiously. Other duties as assigned.-25%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• Must be at least 18 years of age and be able to pass a criminal background check and drug screen
• Valid driver's license and clean driving record

Work Experience:

• one to three months related experience and/or training; OR equivalent combination of education and experience if no HS Diploma or GED

Knowledge:

• Knowledge of traffic and valet procedures

Skills:

• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence, and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization
• Ability to add and subtract three-digit numbers and to multiply and divide with 10s and 100s, ability to perform these operations using units of American money and weight measurement, volume, and distance
• Ability to understand 24-hour and military time systems
• Ability to understand rates applicable to time passed
• Customer service experience preferred
• Register/Computer experience preferred
• Must be able to drive manual transmission and perform parallel parking

SCOPE

Authority to Act:

• The job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

• The employee has control over resources available only.

WORKING CONDITIONS & PHYSICAL DEMANDS

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel

Travel of up to 5% may be required.

Job Tags

Daily paid, Full time, Temporary work, Work experience placement, Seasonal work, Immediate start, Outdoor, Shift work,

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