Town & Ranch Tasting Room Supervisor Job at Los Poblanos LP, Albuquerque, NM

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  • Los Poblanos LP
  • Albuquerque, NM

Job Description

Job Description

Job Description

Description:

Title: Town & Ranch – Tasting Room Supervisor

Reports to: Director of Retail Operations

Position Type: Full-time, Exempt

Job Summary:

Provide leadership and supervision to the Town & Ranch location in partnership with the Director of Retail Operations. Provides support in team development and standards. Handles all open-to-public and privately booked events. Assists in-store processes and special projects, as assigned – including but not limited to restocking, store cleanliness, food and beverage preparation, inventory, product knowledge training, ordering, etc.

Duties & Responsibilities:

  • Act as an ambassador and representative for the Town & Ranch location as well as Los Poblanos in general
  • Maintain a strong floor presence to assist in customer service and provide a lead-by-example management style
  • Create and maintain strong relationships with the T&R Retail Supervisor, the Director of Retail Operations, all retail outlet members, and all M&M (Retail & Production) team members
  • Manage and handle all bookings of private events, maintaining a professional demeanor and providing exceptional customer service while upholding the space's offerings
  • Music booking for every Thursday and private event music while maintaining professional and strong relationships with local musicians
  • Works closely with the C&C (Events) Sales team to execute private events and provide the guests with the best possible experience
  • Assists in managing and counting inventory
  • Place accurate and timely orders for all retail/ tasting room locations
  • Support retail store standards by maintaining product cleanliness, stock levels, and overall presentation
  • Create and maintain a culture of outstanding customer service and enlightened hospitality
  • Maintain comprehensive knowledge of all relevant regulatory rules and standards
  • Possess a strong understanding of retail/bar systems, including but not limited to Eatec, Infogenesis, and Outlook
  • Understand and assist in sharing retail reporting/results with team members as well as the management team
  • Establish and maintain a collaborative working relationship with Los Poblanos ownership, all department managers, and all team members
  • Establish and maintain a positive work environment
  • Consistently communicate and model Los Poblanos' vision, mission, core values, and goals
  • Perform any other job-related duties as assigned

This role is based at the Town & Ranch location but will flex to other Los Poblanos retail and tasting room locations to support the overall needs of the business.

Essential Job Functions:

  • Assist in managing daily shop and tasting room processes
  • Extensive food and beverage knowledge; craft cocktails, spirits, wine, and beer
  • Study product information to acquire professional knowledge
  • Monitor inventories of products or materials
  • Ensure compliance with all local, national, and federal laws related to beverage alcohol service
  • Resolve customer complaints or problems
  • Maintain complete knowledge of and strictly abide by state liquor regulations
  • Collaborate with the LP team on new initiatives and store events
  • Uphold operational policies
Requirements:
  • Passionate about hospitality, good craftsmanship, and New Mexico
  • An affinity for Los Poblanos products, with a specific love for lavender products, gourmet foods, kitchen and tabletop accessories
  • Minimum of two years of supervisory experience
  • Knowledge of principles and methods for showing, promoting, and selling products or services
  • This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
  • Excellent interpersonal skills with the ability to coach, train, and mentor
  • Demonstrated analytical and problem-solving abilities
  • Must be able to sit, stand, bend, squat, reach, and walk 8 to 10 hours a day
  • Able to grasp, lift, carry. Must be able to lift up to 50 lbs. in short intervals throughout the day
  • Must be willing and can work a varied schedule to include evenings, weekends, and holidays
  • Must be willing to travel to various retail locations to support the needs of the business
  • A team player that coaches in the moment and is open to feedback and growth

Preferred:

  • Interest in organic farming, agriculture, art, and architecture is a plus

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Job Tags

Holiday work, Full time, Local area, Flexible hours, Afternoon shift,

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