Telecom Engineer Job at Safety NetAccess Inc, Winston Salem, NC

RUE5ckw4RmFnM2g2eWJsV0NUWWN4WWUycGc9PQ==
  • Safety NetAccess Inc
  • Winston Salem, NC

Job Description

Job Description

Job Description

Many companies do what we do but no one else doesn't like We do. Because for us it's personal. Since 2001, Safety NetAccess, Inc. has been designing, building and supporting networks for hotels, resorts and public properties. We've grown from a two man start up to one of the country's most trusted providers, yet we still feel like we're just getting started. Safety NetAccess is an outstanding, privately owned company with great opportunities for professionals interested in joining a smart, ambitious, hardworking, expanding team and pursuing an exciting career.

Job Description

The Telecom Engineer Tier One will act as the primary point of contact for customers. Duties Include responding to technical issues as they arise by documenting incident details, responding to requests, initiating customer contact, escalating to appropriate parties, and resolving incidents. All work is performed from our office. This is not a remote field tech position.

Knowledge, Skills and Abilities

  • Ability to adapt to advancing technologies and procedural changes.
  • Basic understanding of the Microsoft Windows environment.
  • Basic understanding of the Microsoft Office environment.
  • Be able to give instructions over the phone to people of all skill levels.
  • Be polite and patient with customers on the phone. Ability to quickly interpret, diagnose, and respond to problems within a highly dynamic, technical environment.

Duties

Daily duties will consist of completing trouble tickets of various tasks, including but not limited to, voicemail Password resets, troubleshooting trunk lines, troubleshooting issues with analog, digital and IP phones, working with field techs to resolve issues, and performing voice cuts with telephone providers.

Qualifications

Experience with Mitel SX-200, Mitel MiVoice Business (3300, 10.3/10.4), Mitel MiVoice Office (400/470) required. PhoneSuite and 3CX. PhoneSuite Voiceware is a plus, but it is not required. Training will be provided. Tech needs at least Associates degree in Computer Networking or previous job experience.

Full-time position, 40-hours per week, 8:30am – 5:00pm Monday – Friday. Rotation of after-hours on-call for 24/7 emergency support.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Safety NetAccess reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological developments).

Job Tags

Full time, Work at office, Monday to Friday,

Similar Jobs

BBQ Holdings

Catering Delivery Driver Job at BBQ Holdings

 ...per corporate order form. Provide accurate and timely food delivery to clients on a designated route. Collect necessary payment...  ...Must have a high school diploma or GED Must have a current driver's license, acceptable driving record, proof of liability insurance... 

Performance Foodservice

CDL Class A Delivery Driver Job at Performance Foodservice

 ...inclusive working environment, including culture of rewards, recognition, and respect Position Purpose: Food and food service delivery drivers fulfill a critical role in the countrys food supply chain. Our delivery drivers not only make sure the customers products... 

MUFG

Investment Banking Associate - Consumer Products M&A Job at MUFG

 ...throughout the firm, resulting in what we believe is some of the highest retention rates in the industry.Intrepid is a specialty investment bank and provides M&A, capital raising and strategic advisory services to entrepreneurs, family-owned companies, private equity... 

Kelly Services

Japanese Translator Job at Kelly Services

 ...Job Description Japanese Translator \n Pay Rate: $30/hour \n Location: Princeton, IN \n Contract Type: 1 Year \n Schedule: Monday through Friday, some Weekends \n \nFor those who want to keep growing, learning, and evolving. We at Kelly hear you, and... 

Beacon Hill

Marketing and Communications Coordinator Job at Beacon Hill

 ...A premier music education institution in Weston, MA is seeking a Marketing & Communications Coordinator for a temporary 6-10 week assignment. This hybrid role (50% in-office) runs Monday-Friday from 9:00 AM to 4:00 PM and pays $25/hour. The organization offers classical...