Job Description

About Zello

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we're the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month.

At Zello, our company values are at the heart of what we do everyday. We're proud to serve the frontline, we're privileged to connect people in times of crisis across the globe, and we're honored to support first responders.

And this is where you come in.

Introduction

Join our growing team in Austin to play a pivotal role in shaping clear, compelling technical documentation that directly impacts user experience, internal training, and sales success. After a successful first year, you will have reduced support ticket volume on specific issues, elevated our self-service support experience, and become the go-to expert in crafting documentation that simplifies complex product details for diverse audiences.

What You'll Do

• Collaborate closely with subject matter experts (product managers, sales people, engineers) to gather and interpret technical details.
• Develop and update clear, concise, user-focused documentation, including self-service articles, how-to guides, feature tutorials, sales enablement materials, internal training resources, and internal knowledge bases.
• Research and write technical whitepapers and engaging blog posts focused on the product, its unique capabilities, and real-world use cases.
• Use AI tools (such as ChatGPT) to accelerate content creation
• Create and maintain a support AI chatbot (via 3rd party tools) that our customers can use to self-serve support.
• Structure documentation logically and incorporate visual elements (charts, diagrams, screenshots) to enhance clarity and usability.
• Ensure all documentation adheres to our company style guide and industry best practices through meticulous editing and proofreading.

Who You Are

• An expert user of AI-driven writing tools (especially ChatGPT), skilled at using technology to improve documentation efficiency and quality.
• An exceptionally clear, precise, and literal writer who thrives on making complex topics easy for anyone to understand.
• Passionate about organization and structure, with proven ability to create logically arranged documentation.
• Detail-oriented, consistently delivering polished, accurate, and comprehensive written materials.
• A deep, analytical thinker who proactively identifies content gaps and improves documentation through user insights and data analysis.
• A dedicated, reliable worker excited to collaborate in-person at our Austin office and contribute to cross-functional projects in a hybrid work environment.

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, from flexible work schedules to unlimited paid time off. We even offer a sabbatical after every five years of service so you're able to pursue and enjoy what matters most to you. And of course, we wouldn't be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!

Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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