Job Description

Responsibilities:

• Service as the primary point of contact by promptly and professionally answering phones, chats, and emails to provide exceptional customer service and support.
• Proactively engage with clients on chat, phone, and email to establish strong relationships and provide exceptional customer success support.
• Efficiently multitask across different communication channels
• Onboard new customers and document their support activities, ensuring a smooth transition and optimal utilization of products and services.
• Develop personal expertise in the subject matter and proprietary technologies offered to effectively assist customers and provide tailored solutions.
• Offer ongoing support for optimizing chamber usage and preventive maintenance, ensuring customers achieve the best possible results.
• Demonstrate proficiency in using Google Suite and Hubspot for various tasks and responsibilities.
• Maintain a high level of professionalism in verbal and written communication, paying meticulous attention to detail.
• Provide excellent phone etiquette and customer service, ensuring positive and satisfactory interactions with customers

Education and Experience:

• BA/BS degree with 2-3 years of experience or High School Diploma with at least 5-7 years of experience
• Professional verbal and written communication skills with attention to detail.
• Technical aptitude and understanding.
• Able to function in a high transactional sales volume environment.
• Proficiency with Hubspot (CRM) and Google suite preferred.

Job Tags

Similar Jobs