Technical CSA Job at The Davis Companies, Acton, MA

RVE5c0tzTlFobk4xejdwWENUUWN3SXExcGc9PQ==
  • The Davis Companies
  • Acton, MA

Job Description

Responsibilities:

  • Service as the primary point of contact by promptly and professionally answering phones, chats, and emails to provide exceptional customer service and support.
  • Proactively engage with clients on chat, phone, and email to establish strong relationships and provide exceptional customer success support.
  • Efficiently multitask across different communication channels
  • Onboard new customers and document their support activities, ensuring a smooth transition and optimal utilization of products and services.
  • Develop personal expertise in the subject matter and proprietary technologies offered to effectively assist customers and provide tailored solutions.
  • Offer ongoing support for optimizing chamber usage and preventive maintenance, ensuring customers achieve the best possible results.
  • Demonstrate proficiency in using Google Suite and Hubspot for various tasks and responsibilities.
  • Maintain a high level of professionalism in verbal and written communication, paying meticulous attention to detail.
  • Provide excellent phone etiquette and customer service, ensuring positive and satisfactory interactions with customers

Education and Experience:

  • BA/BS degree with 2-3 years of experience or High School Diploma with at least 5-7 years of experience
  • Professional verbal and written communication skills with attention to detail.
  • Technical aptitude and understanding.
  • Able to function in a high transactional sales volume environment.
  • Proficiency with Hubspot (CRM) and Google suite preferred.

Job Tags

Similar Jobs

Youngstown State University

Part-time Faculty, Art History | Youngstown State University Job at Youngstown State University

 ...flourishes in our diverse, accessible, and quality education. Minimum Qualifications: At least a Master?s degree in Art History or related field. Must be currently authorized to work in the United States on a full-time basis. Preferred Qualifications :... 

ZipRecruiter

Manager of Audio Video Engineering Job at ZipRecruiter

Job DescriptionScope and ResponsibilitiesOversee and manage all AV Engineering.Manage/Create/Maintain Standards for AV Documentation and Drawings.Create Complete AV Drawing Packages containing (but not limited to) the following:AV Functional Drawings.Device Locations... 

Get It - Marketing

SEO Specialist - Remote | WFH Job at Get It - Marketing

 ...be considered for this role. Key Responsibilities: As an SEO Specialist, you'll play a pivotal role in driving organic growth and...  ...preferred but not required). Additional Information: This is a remote position, offering the flexibility to work from anywhere while... 

Pivot Solutions LLC

Spanish Teacher Job at Pivot Solutions LLC

full-time Middle School Spanish teacher to start immediately for the 2024-25 school year. Candidates must have a B.A., with an M.A. preferred. The ideal candidate for this position must be fluent in Spanish, have a masters degree, a minimum of five years as a classroom... 

Foxx Enterprise LLC

Local/Yard Truck Driver Job at Foxx Enterprise LLC

 ...Home Daily No Touch Freight Dedicated Account - Local Yard Spotting & Store Delivery Day shift 6am - 2pm Night shift...  ...Austinburg, OH; Must live within 40 miles of location. Benefits: Driver Referral Program = Unlimited Earning Potential! Vacation &...