Job Description
The Role
Canvas Worldwide seeks a Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services. The role is for first-level support of our endpoints (Windows, macOS, iOS, Android, etc.), account maintenance, and cloud services. Additionally, you will assist in maintaining our technical knowledge base and inventory.
Key Duties & Responsibilities: - Monitor and respond to associate technical requests via Zendesk ticket queue as well as Teams support channel.
- Endpoint device creation, testing, and deployment.
- Work to ensure proper SLA response times and security standards, escalating as needed.
- Create and maintain knowledgebase articles on solutions, processes, and workflow.
- Assist in preparing and enforcing logging and reporting procedures for end-user computing operations.
- Assist with inventory and provide oversight to management.
- Onboarding and Offboarding for accounts and equipment, giving assistance and walkthrough for new associates.
- Help identify any systemic, ongoing issues and work with desktop support and vendors to isolate and remedy issues.
- Be able to lift and transport computers and devices for setup and shipping.
- Off-hours and emergency support as needed.
Qualifications: - At least two years of experience in a comparable position.
- Strong communication skills, written and verbal, providing reliable support for associates.
- Strong familiarity with MS Office 365, SharePoint, Intune, Azure, Adobe.
- AV, Videoconference systems, and presentation support a plus.
- Understanding cloud computing services, including Microsoft, Google, and AWS.
$70,000 - $70,000 a year
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Job Tags
Worldwide,