Job Description
Job Description
Job Description
Benefits:
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Job Summary
We are seeking a dynamic and experienced Spa Manager to oversee the daily operations of our spa facility. The ideal candidate will ensure exceptional guest experiences, lead a motivated team of professionals, and maintain operational efficiency while achieving financial objectives. This role requires excellent leadership skills, a customer-focused approach, and a strong understanding of spa and wellness trends.
Key Responsibilities
Operations Management
- Oversee the daily operations of the spa, including scheduling, inventory management, and cleanliness.
- Ensure all treatments, services, and facilities adhere to the highest quality and safety standards.
- Maintain compliance with health and safety regulations, licensing, and certifications.
Guest Experience
- Develop and implement initiatives to deliver exceptional guest experiences.
- Handle guest inquiries, feedback, and complaints in a professional and timely manner.
- Continuously evaluate and improve service offerings based on guest feedback and industry trends.
Team Leadership
- Recruit, train, and mentor spa staff, including therapists, front desk personnel, and attendants.
- Conduct regular performance reviews, set goals, and provide coaching to achieve professional growth.
- Foster a positive and collaborative work environment.
Financial Oversight
- Manage the spa budget, including expenses, revenue targets, and profit margins.
- Monitor and analyze financial performance, adjusting strategies as necessary to meet objectives.
- Identify opportunities to grow the business through promotions, packages, and partnerships.
Marketing & Sales
- Collaborate with the marketing team to develop and implement effective promotions and campaigns.
- Build relationships with local businesses, hotels, and communities to drive customer traffic.
- Stay informed about market trends to ensure competitive service offerings.
Qualifications
Education & Experience
- Bachelors degree in Hospitality, Business Management, or related field (preferred).
- Minimum of 3-5 years of experience in spa management or a similar role.
- Proven track record of achieving financial goals and delivering exceptional customer service.
Skills & Competencies
- Strong leadership and team management skills.
- Excellent interpersonal and communication abilities.
- Knowledge of spa treatments, wellness trends, and products.
- Proficiency in spa management software and basic financial tools.
- Ability to handle high-pressure situations with professionalism.
Certifications
- Certification in Spa/Wellness Management or related field (preferred).
- CPR and First Aid certification (preferred).
Work Environment
- Requires flexibility to work evenings, weekends, and holidays as needed.
- May involve standing for extended periods and some light physical tasks.
Why Join Us?
At R&R Wellness Spa, we are dedicated to creating a serene and luxurious environment where our guests and team members thrive. Join us to be part of a team passionate about wellness, innovation, and exceptional service.
Job Tags
Holiday work, Local area, Weekend work, Afternoon shift,