Job Description

Job Description

Job Description

Job Title: Nissan Shop Foreman / Dispatcher
Department: Service
Reports To: Service Manager
FLSA Status: Full-Time, Non-Exempt (or Exempt based on structure)

The Nissan Shop Foreman / Dispatcher oversees the daily operations of the service department’s technical staff while coordinating the efficient flow of repair orders. This dual-role position ensures that all work is assigned based on technician skill level, productivity, and availability, while maintaining Nissan quality standards, safety compliance, and exceptional customer satisfaction.

• Supervise, guide, and mentor service technicians to ensure repairs are completed accurately, efficiently, and in compliance with Nissan factory specifications.

• Perform quality checks on completed work to maintain service excellence and warranty compliance.

• Provide technical assistance and training to technicians for complex diagnostic or repair procedures.

• Monitor shop productivity, efficiency, and repair timelines to maximize throughput and minimize downtime.

• Ensure all safety regulations and cleanliness standards are met in the shop area.

• Collaborate with Service Manager to evaluate staffing needs, training programs, and tool/equipment requirements.

• Assign repair orders to technicians based on skill set, workload, and priority level.

• Balance workload among technicians to optimize efficiency and ensure timely completion of all jobs.

• Track the status of all repairs and update advisors/service management as needed.

• Coordinate with the parts department to ensure parts availability before job assignments.

• Adjust the schedule dynamically in response to emergency repairs, high-priority warranty work, or customer concerns.

• Minimum 5 years’ experience as an automotive technician, preferably Nissan-certified or with equivalent OEM experience.

• Strong knowledge of Nissan service procedures, diagnostic systems, and warranty guidelines.

• Prior experience in a supervisory or dispatch role in an automotive service environment preferred.

• Excellent organizational skills with the ability to multitask in a fast-paced shop.

• Strong leadership, communication, and problem-solving skills.

• Proficient in dealership management systems (CDK) and manufacturer-specific service software.

• ASE certifications and Nissan technical certifications are highly desirable.

• Ability to stand for extended periods, bend, reach, and lift up to 50 lbs.

• Work in varying temperature conditions inside the shop.

• Competitive hourly or salary-based pay (depending on structure and experience).

• Performance-based bonuses.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• 401(k) 

• Manufacturer training and career growth opportunities.

Nissan dealership experience is preferred, but motivated candidates with strong leadership and technical backgrounds are encouraged to apply.

Job Tags

Similar Jobs