Job Description

Client: Healthcare

Duration: Contract

Overview

We are seeking an experienced ServiceNow Project Manager to lead the successful planning, execution, and delivery of ServiceNow implementation projects across the enterprise. This role requires strong project management expertise, deep familiarity with the ServiceNow platform, and the ability to collaborate with cross-functional teams, stakeholders, and technical resources to ensure projects are delivered on time, within scope, and on budget.

Key Responsibilities

• Lead end-to-end project delivery of ServiceNow implementations, upgrades, and enhancements, ensuring alignment with business objectives and stakeholder expectations.
• Partner with business leaders, IT, and ServiceNow architects to define project scope, goals, deliverables, timelines, and success metrics.
• Manage multiple concurrent projects, balancing priorities and resources while adhering to Agile or Waterfall methodologies as appropriate.
• Develop and maintain detailed project plans, schedules, RAID logs (Risks, Assumptions, Issues, Dependencies), and status reports.
• Coordinate requirements gathering sessions, workshops, and design reviews to ensure clear documentation and alignment between business needs and technical solutions.
• Oversee vendor and partner deliverables, ensuring quality and adherence to contractual commitments.
• Facilitate change management and communication efforts, ensuring smooth user adoption and stakeholder engagement throughout the project lifecycle.
• Track and manage budgets, forecasts, resource allocation, and project financials, providing regular updates to leadership.
• Drive continuous improvement by identifying opportunities to optimize project delivery, governance processes, and ServiceNow best practices.
• Ensure all solutions comply with security, regulatory, and enterprise standards.

Required Qualifications

• 7+ years of experience managing IT or enterprise software projects, with at least 3 years focused on ServiceNow implementations.
• Proven success leading projects involving ITSM, ITOM, ITAM, HRSD, CSM, or other ServiceNow modules.
• Strong understanding of the ServiceNow platform, data models, and integration patterns.
• Demonstrated ability to manage cross-functional teams and deliver complex projects in matrixed environments.
• Proficiency with Agile and/or Waterfall project management methodologies.
• Exceptional communication, stakeholder management, and presentation skills.
• Experience with project management tools (e.g., Jira, ServiceNow PPM, MS Project).
• PMP, CSM, or ITIL certifications strongly preferred.

Preferred Qualifications

• Experience delivering large-scale ServiceNow programs in enterprise or regulated environments.
• Background in IT service delivery, business process transformation, or enterprise systems integration.
• Ability to translate complex business needs into technical project requirements.

Job Tags

Similar Jobs