Duration: 24 Months
Description:
A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing.
The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.
Responsibilities:
· Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
· Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
· Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
· Proactively distribute work orders for jobs daily
· Adhere to scheduling guidelines and work order priority to manage schedule
· Assist with the management and recording of non-productive technician time
· Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
· Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
· Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed.
Experience:
· 0 - 5 years relevant HVAC service industry experience preferred
· Strong experience in Microsoft Office Suite, Salesforce, and SAP
Skills:
Microsoft Office Suite, Salesforce, and SAP
Dispatching.
Communication & Coordination: Effectively schedule, dispatch, and communicate work orders t o technicians, ensuring clarity on scope and timing.
Technology Proficiency: Use technology to enhance communication and operational efficiency.
Prioritization & Optimization: Manage and prioritize repairs while optimizing technician routes.
Collaboration: Work with Service Manager and Operations Lead to prepare schedules and manage non-productive technician time.
KPI Management: Track and improve Key Performance Indicators (KPIs), proactively addressing issues in daily meetings.
Adherence to Guidelines: Follow scheduling guidelines, best practices, and escalate blockers as needed.
Education:
Bachelors/High School
...Physical Therapist at BenchMark Physical Therapy summary: The Physical Therapist at Benchmark in Johns Creek, GA, plays a vital role in providing specialized evaluations and evidence-based treatments tailored to patients' specific needs. This full-time position offers...
Responsibilities Peraton is seeking to fill a critical role for a full-time experienced background investigator near Washington, DC. Applicants must reside within 15 miles of the city center of Washington.What youll do:The Investigator will be responsible for the following...
...: Active-duty members receive medical and dental care at no cost. Your family can also receive healthcare services at military or civilian facilities through TRICARE at little or no cost. Comprehensive Dental Care: Receive annual dental check-ups, cleanings, and treatments...
...feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting... ...holidays, and 10 weeks of paid breaks (Spring, Winter, and Summer). ~ Extensive, best-in-class training and development ~ Comprehensive...
...Make a Difference as a Registered Behavior Technician (RBT) Are you passionate about helping children and families reach their full potential? Achievements ABA Therapy is seeking a dedicated Registered Behavior Technician (RBT) who thrives in a positive, supportive,...