Job Description

We have a non-profit in Culver City seeking a Part-time IT Desktop Admin.

Ideal days onsite would be Monday-Thursday from 9am-4pm.

Pay is up to $40/hr

MUST be local to the LA Area and be able to be 100% ONSITE

NATURE OF WORK:

• Installation and troubleshoots laptops, desktops, software and /or networks (wireless, printing, switches, phones, etc.)
• Determines source of computer problems (hardware, software, user access, etc.) and makes necessary corrections and adjustments
• Assist with Microsoft 365 administration – Entra, SharePoint and Intune.
• Communicates ongoing and repetitive problems and/or equipment issues to Sr. System Administrator
• Supports staff with appropriate corrective and/or instructive action to ensure computing needs are met.
• Recommend and implements systems and procedures for the collection, compilation, and reporting of data.
• Responsible for updating tickets in the Service Desk ticketing application following all established procedures and protocols.
• Provides technical support, one on one training, and guidance to agency management and computer users.

Helpdesk Support

• Responsible for day-to-day technical support and timely resolution of end-users desktop related issues, incident tickets and optimal restoration solution
• Providing direct, over the phone or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely fashion
• Imaging, Installing, diagnosing, repairing, maintaining, and upgrading desktop, devices, equipment, software applications and operating system
• Support all hardware and software Add, Change, Move, Install, Imaging, Upgrade of desktops, printers, copiers, devices, equipment and ensure optimal performance of the end-user workstations
• Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems to help minimize end-users’ downtime
• Manage service request tickets in the Helpdesk ticketing system and any issues are beyond the scope of the Desktop Support, escalate issues/problems to System Analyst/Sr. System Administrator and vendors as the case may be
• Performs general preventative and remedial maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
• Maintain knowledge and certifications necessary to support computer equipment and peripherals.
• Responsible for tracking hardware and software inventory
• Familiarize and assist end-users on basic software, hardware and peripheral device operation and use
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Responsible for setting up AV system including laptop, project, conference phone and Zoom conference call for events and meetings
• Perform basic printer/copier troubleshooting and maintenance
• Acquire and test information systems to verify functionality and compatibility with existing organizational hardware and software
• Perform basic troubleshooting of VOIP phones and phone connectivity
• Responsible for providing services on SANDIS application as Backup of SANDIS Administrator
• Assist with IT projects under supervision from senior team members
• Provide occasional off hours support for users and events
• Ability to frequently lift and carry hardware and supplies weighing up to 50 pounds.
• Other duties as assigned.

PREFERRED SKILLS AND TECHNOLOGY EXPERIENCE:

• Associates degree or commensurate experience; A+ Certification strong plus, BA strong plus
• 1-3 years of helpdesk relevant experience
• Hardware and software troubleshooting is required
• Skilled knowledge of desktops, laptops, printers and peripheral hardware components.
• Working knowledge of Windows 10 and 11 operating systems.
• Working Knowledge of M365 Suite and Windows Server
• Knowledge of the following software: Windows, Mac OS, Microsoft Office Suite (Word, Excel, Outlook), Adobe and other industry specific software solutions.
• Experience with mobile support a plus (Android/Apple)
• Experience A/V equipment
• Working knowledge TCP/IP, DNS, DHCP, etc.
• Ability to resolve issues without IT Manager’s supervision.
• Strong written and verbal communication skills.
• Ability to independently identify, research and resolve IT problems utilizing personal knowledge as well as generic and other resources when necessary
• Personal drive and motivation to stay ahead of ever-changing IT learning curve
• Ability to successfully fulfill multiple requests in a timely and efficient manner
• Ability to work under time pressure while maintaining a positive attitude
• A+, Network+ and M365 Certifications are a plus.
• Reliable personal transportation and all necessary insurance to provide services.
• Ability to provide services on weekends, as necessary

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