Job Description

We are seeking a Senior Business Analyst to support a U.S. Government agency in the National Capital Region. This role will be supporting the Digital Transformation team and leverage modern tools such as Microsoft Power Platform (Power Automate, Power Apps, Power BI), SharePoint, ServiceNow, and automation frameworks to ensure the reliability, performance, and functionality of integrated business solutions. The successful candidate will drive process improvements, strengthen organizational efficiency, and enable mission success.

This role requires on site work in Washington, D.C. at least 3 days per week with remote work the other days.

Responsibilities

• Provide expertise on process improvement strategies, organizational redesign, change management, and performance measurement
• Define and develop business processes, policies, roles and responsibilities, and performance metrics
• Conduct business process analysis, including current state analysis, gap analysis, benchmarking, best practice identification, and organizational assessments
• Plan and implement process improvements, including future state design, change management, and transition planning
• Partner with customers and cross-functional teams, including IT services and client services
• Oversee the development and maintenance of quality programs, systems, and processes to ensure compliance and performance quality
• Interpret policies, regulations, and guidelines to ensure compliance
• Collaborate with business and technology teams to identify and refine system requirements
• Conduct client interviews, deliver presentations, and facilitate training courses on process measurement, analysis, improvement, and control
• Perform cost/benefit analyses and provide recommendations

Qualifications

• Must have a Bachelors degree and 5 years of relevant experience; prefer 8 years of experience, additional years of experience may be considered in lieu of a degree
• Proven expertise in business process analysis, organizational assessments, and process improvement
• Strong analytical skills with the ability to evaluate data and identify gaps
• Experience with change management and transition planning
• Demonstrated ability to work independently and with autonomy, setting goals and meeting objectives
• Excellent communication, facilitation, and presentation skills
• Experience working with cloud migration initiatives is highly desirable
• Strong knowledge of process automation frameworks and methodologies
• Ability to design workflows, dashboards, and reporting solutions to support decision-making
• Strong problem-solving skills with the ability to translate business needs into technical requirements
• Ability to facilitate workshops, document requirements, and manage stakeholder expectations
• Exposure to Microsoft Power Platform (Power Automate, Power Apps, Power BI)
• Good understanding of SharePoint and ServiceNow in a process automation or workflow context
• Familiarity with Agile or SAFe methodologies
• Experience supporting government clients or regulated industries is a plus

Clearance Requirement

• Must be eligible to obtain a U.S. Public Trust Clearance

We offer

• Competitive salary based on experience
• Profit sharing distributed twice a year
• 15 days of paid time off and 10 paid holidays per year
• 401(k) with employer matching
• Health and dental benefits
• Opportunity to work with other talented technical professionals

SharePointXperts is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

SharePointXperts participates in E-Verify. Information about participation and rights is available through the E-Verify program.

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