Job Description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

This position is responsible for maintaining the safety and security of all guests, employees, and physical assets of the Hershey Lodge & Convention Center.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Patrolling the entire property and documenting rounds; investigating accidents/incidents occurring on the Hershey Lodge and HCAR Cocoa Beanery property and submitting detailed reports

• Responding to and providing assistance in fire or other emergency situations

• Investigating complaints and notifying law enforcement authorities as necessary

• Administering first aid and CPR as needed

• Administering and maintaining locking systems throughout the property

• Initiating measures to improve or maintain safety and security standards

• Performing other duties as assigned

Qualifications:

• Must be 18 years of age or older

• Must have a valid Driver's License

• Must have High School Diploma or equivalent

• Associate's or Bachelor's degree in criminal justice/safety/security-related field preferred

• One year of security-related experience preferred

• Ability to obtain First Aid/CPR and RAMP certifications; EMT certification helpful.

• In accordance with Pennsylvania's Child Protective Services Law, candidates must be able to obtain and maintain a report of criminal history from the Pennsylvania State Police (PSP), Child Abuse History Clearance from the Department of Human Services (Child Abuse), and Fingerprint-based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI), as a condition of continued employment. 

Knowledge, Skills, and Abilities:

• Knowledge of criminal and federal law and fire and safety regulations pertaining to hotels.

• Proven employee/guest relations, communications and problem-solving skills.

• Keyboarding skills and PC familiarity.

• Professional image representative of property image.

Job Demands:

• Physical requirements include walking (up to 75% of the shift), hearing, bending, communicating verbally, stooping, lifting and finger dexterity.

• Schedule rotates to include the following shifts: 8 AM to 4 PM, 4 PM to midnight, and occasional cross-shifts. Holidays and weekends required. Some overtime is necessary.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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