Resolution and Live Chat Agent Job at Commerce Access Sdn. Bhd, Oregon, IL

SEFSc0s4TlpobmR4enJ0UUF6UWZ3b3UxcHc9PQ==
  • Commerce Access Sdn. Bhd
  • Oregon, IL

Job Description

Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd

Job Tags

Similar Jobs

Procyon TS

Junior UX Designer Job at Procyon TS

 ...Job Description A Junior UX Designer is responsible for creating user-friendly and engaging designs for digital products and services. They work closely with other designers, developers, and stakeholders to understand the needs and preferences of the target users... 

Raytheon

Principal Data Modeler and Database Engineer (Onsite) Job at Raytheon

 ...the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of todays mission and stay ahead of...  ...safer, more secure world. Raytheon is hiring aPrincipal Data Modeler and Database Engineer to support our teams inRichardson... 

Hometown Insurance Center

Licensed Insurance Producer Job at Hometown Insurance Center

 ...Job Description Job Description We are looking for a motivated, relationship-driven Licensed Insurance Producer to join our growing team. You won't just be "selling" policies, you will be a consultant for local families and business owners, educating them on risks... 

TeamPeople

Associate Producer Job at TeamPeople

 ...Primary Function This Associate Producer role is for our client in the consumer entertainment and interactive experiences space and is responsible for leading the creation of digital and phygital experiences through advanced design thinking and AI-assisted methodologies... 

GardaWorld Security Services U.S.

Training Manager - Security Job at GardaWorld Security Services U.S.

 ...Dynamic Training Manager Wanted to Lead Engaging, High-Impact Security Training Programs! Are you passionate about developing...  ...:00 a.m. to 5:00 p.m. This position may require long hours and weekend work.~ Comprehensive Benefits:Medical, dental, and vision...