Job Description

Remote Customer Service Representative

Compensation: Base salary: 4000 MYR + 1200 MYR performance bonus per month Night shift (Malaysia time)

Job Responsibilities

1. Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.
2. Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.
3. Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests.
4. Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.
5. Collaborate with the team to collect customer feedback and help optimize our products and services.
6. Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers.
7. Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.

Job Requirements

1. Bachelor's degree or above from a full-time university; fluent in Chinese, CET-4 or above, with basic English reading and communication skills.
2. Experience in customer service or similar roles preferred; candidates with an education industry background are highly valued.
3. Excellent communication, interpersonal, and customer service skills.
4. Strong ability to work independently, manage time efficiently, and complete tasks on schedule.
5. Proficiency in CRM systems and other related office software.
6. Positive work attitude, patience, and strong customer-oriented mindset.
7. Strong problem-solving ability, able to handle customer issues professionally and positively.

Work Schedule

• Remote work: 40 hours per week, 5 days a week.
• Fixed shift will be confirmed before onboarding.
• Night shift: Malaysia Time 1:00 AM 10:00 AM or 11:30 PM 8:30 AM

Company Introduction

Think Academy US, a subsidiary of TAL Education Group a global leader in education is an international educational institution specializing in mathematics. Headquartered in the United States, we are committed to providing high-quality math courses for students aged 318 worldwide, helping them build a solid foundation in mathematics while developing critical thinking and problem-solving skills.

As our business continues to expand and diversify, we are seeking a talented, dedicated, and responsible Remote Student Advisor (Customer Service) . This part-time remote role focuses on providing course consultations to prospective students, proactively engaging potential customers, and delivering high-quality support to existing clients. The Student Advisor plays a vital role in maintaining our educational excellence and supporting our global learner community.

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