Job Description

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Release Manager – Salesforce & .NET (Azure DevOps)

We are seeking a seasoned Release Manager & DevOps Practitioner with experience to architect, optimize, and manage release pipelines and change control processes across complex enterprise environments. This role demands expertise in modern DevOps practices, automation, CI/CD, and governance for effective and risk-controlled software delivery.

Responsibilities

• Architect, implement, and manage robust release management strategies for multi-tier applications across environments.
• Design and optimize CI/CD pipelines using Azure DevOps for Salesforce and .NET applications.
• Manage Salesforce deployments using Gearset, ensuring proper version control, metadata handling, and rollback strategies.
• Coordinate releases for .NET applications leveraging Azure DevOps pipelines and related automation tools.
• Implement sandbox management strategies, including data seeding and refresh cycles for Salesforce environments.
• Own and enforce change control processes, ensuring compliance with regulatory and audit requirements.
• Collaborate with development, QA, operations, and security teams to ensure smooth, high-quality deployments with minimal risk.
• Automate manual software delivery and environment provisioning tasks for efficiency and reliability.
• Execute release readiness reviews, coordinate deployment schedules, and manage post-change support and incident triage.
• Lead and document enterprise Change Advisory Board (CAB) meetings, facilitating risk assessment and communications.
• Track, measure, and report on deployment frequency, change failure, lead time, and rollback metrics; drive continual service improvement.
• Mentor and coach engineers on DevOps and change control best practices, process adherence, and tool usage.
• Lead root cause analysis for failed changes and drive permanent improvement.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor’s/Master’s degree in Computer Science, Engineering, or related field.
• Experience in Software Engineering, Release Management, DevOps Engineering, and Change/Configuration Management roles.
• Hands-on experience with Gearset for Salesforce release management.
• Proven track record managing releases for Salesforce and .NET applications in enterprise environments.
• Deep understanding of ITIL change management processes and release governance frameworks.
• Experience with risk, compliance, audit, and regulatory reporting in a large IT environment.
• Strong communicator, with experience coordinating cross-functional teams and Change Approval Boards.

Preferred Qualifications/ Skills:

• Experience with Salesforce DX, git, and source-driven development.
• Familiarity with Azure DevOps Boards, Confluence for work item tracking and release planning.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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