Project Manager, Patient Experience Job at UCLA Health, Santa Monica, CA

RWdSb0xNQmZnSFo2enJsYkNqa2V3NGF4cmc9PQ==
  • UCLA Health
  • Santa Monica, CA

Job Description

General Information

Press space or enter keys to toggle section visibility

Work Location: Santa Monica, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday-Friday 8am-5pm

Posted Date

11/15/2024

Salary Range: $89930 - 123443 Annually

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

19820

Primary Duties and Responsibilities

Press space or enter keys to toggle section visibility

Support the Office of the Patient Experience with complex data analysis, quality improvement, and decision support. Key responsibilities include:Conduct advanced analysis on patient satisfaction, departmental practices, and quality improvement data. Develop systems and tools to present data insights for informed decision-making.Lead the creation of a CRM for patient feedback, collaborating with IT and senior leadership to ensure data integrity and efficiency. Facilitate the use of CRM insights to address patient needs across the organization.Establish and oversee PFACs, recruit and train advisors, and communicate patient concerns to relevant departments. Develop metrics to track PFAC impact, ensuring compliance with health system policies and CMS guidelines.Provide regular updates on PFAC initiatives, deliver presentations, and represent UCLA Health at conferences on patient engagement.Oversee PFAC budget and monitor expenses.Salary Range: $89,930-123,443/year

Job Qualifications

Press space or enter keys to toggle section visibility

* Bachelor's degree in a related field (e.g., Healthcare Administration, Data Analytics, Business, or equivalent) preferred.

* Proven experience in project management within a healthcare setting.

* Demonstrated experience in data analysis, including creating reports and developing metrics.

* Experience in CRM development and implementation, preferably in a healthcare environment.

* Advanced analytical and quantitative skills for interpreting complex data.

* Proficiency in data management systems and CRM tools.

* Strong technical skills in data visualization software, such as Tableau or Power BI, and statistical tools.

* Excellent written and verbal communication skills for reporting and presenting findings.

* Ability to work collaboratively across departments and communicate effectively with senior leadership, IT, and patient-facing staff.

* Strong organizational skills, with the ability to manage multiple projects and meet deadlines.

* Budget management experience, especially in tracking expenses and reporting on financials.

UCLA Health

Job Tags

Remote job, Monday to Friday,

Similar Jobs

CTR

Warehouse Specialist | Warehousing Dept. Job at CTR

Job Description CTR Group is seeking 2 Warehouse Workers for a Government Site in the Williamsburg, VA area. Immediate openings and urgently hiring! Recent Military highly desired. Generous Pay Rate: $27.47 per Hour (incl. Health & Welfare) SUMMARY: You...

The Salvation Army Eastern Territory

Pianist Accompanist (P/T) Hempstead Citadel Corps Job at The Salvation Army Eastern Territory

 ...Responsibilities Become familiar with The Salvation Army Song Book and Tune Book. Become familiar with Salvation Army Songster music and other vocal music. Fulfill the responsibilities given under Requirements. Qualifications Commitment to evangelical... 

The Shine Lab LLC

Delivery Driver Job at The Shine Lab LLC

JOB TITLE: INDEPENDENT CONTRACTOR - DELIVERY DRIVER JOB DESCRIPTION: The Shine Lab LLC is seeking reliable, motivated, and professional Independent Contractor Delivery Drivers to complete local deliveries using their own personal vehicles. This contract-based 1...

Magpies Softserve

Counter Server at Magpies Softserve Tarzana Job at Magpies Softserve

 ...Magpies Softserve is a chef owned and operated soft serve ice cream shop in Tarzana. We make all of our softserve ice cream and toppings in-house, from scratch so you won't find any gummy bear or M&M topping here... We make every batch of ice cream with milk, cream or... 

Dell

Software Principal Engineer - Data Path Job at Dell

 ...SoftwarePrincipalEngineer / Software Senior Engineer - Data Path The Data Protection Software Engineering team delivers next-generation data protection and data availability enhancements and new products for a changing world. Working at the cutting edge, we design...