Job Description

DaBell & Paventy Orthodontics is seeking an exceptional operations leader to elevate our executive team as a Practice Manager overseeing our offices in Spokane, WA.

As the Practice Manager, you will collaborate with executive leaders, local managers, and doctors to oversee the day-to-day operations and ensure overall efficiency and effectiveness for our offices. This involves a multifaceted approach to ensure that all operational processes run efficiently while maintaining and enhancing the productivity and functionality of our offices.

This is a fantastic opportunity to join an established and growing dental organization and have a significant impact on the success of our local offices. This role is essential for creating an efficient, effective, and collaborative environment.

Responsibilities

• Engage and collaborate with executive leaders to align operational strategies and organizational goals.
• Partner with doctors, field operations and functional support to diagnose issues, identify opportunities, and develop corresponding action plans.
• Employ structured and repeatable management processes with team to drive operational effectiveness and growth.
• Prioritize areas of focus based on impact and urgency; helps team do the same.
• Optimize processes with further development of documented standard operating procedures and organization.
• Create and follow through with quality control processes across multiple locations and providers.
• Partner with support to organize and implement an annual marketing plan and provide key insights and analysis on return on investment to optimize future marketing efforts.
• Identify, assess, and control any risk factors and compliance aspects associated with the business.
• Facilitate open communication channels to ensure that insights and feedback are shared effectively, driving informed decision-making.
• Advocate for necessary resources and support when necessary.
• Take ownership and guide operations teams to cultivate and embrace core values while fostering opportunities for professional development.
• Coordinate effective and comprehensive onboarding for new staff.
• Advise and train staff on operational policies and recommends changes where applicable.
• Set clear expectations with the team; provide regular feedback, partner on professional development plans, and inspire team to achieve goals.
• Continuously assess capabilities and performance of team members, ensure contributions are recognized and actively address underperformance through progressive coaching.
• Track key performance indicators for the offices, including patient experience, and develop actionable strategies for improvements based on findings.
• Optimize financial performance by identifying and supporting organic growth initiatives while managing controllable costs including non-doctor staff costs and variable operational expenses.
• Strategically partner with executive leaders on market growth initiatives. Identify and drive initiatives aimed at expanding market presence and growth.
• Maintain a front-line obsession and promote an exceptional patient experience.
• Ability to travel up to 50%.
• Other duties as assigned.

Requirements

• 3+ years of previous operational experience, dental preferred.
• Bachelor’s degree in business or healthcare administration, or another related discipline, or commensurate work experience from on-the-job management/ leadership training.
• Proven experience in managing multiple teams and multiple locations.
• Track record of developing and implementing strategic growth practices and increasing market visibility.
• Excellent leadership and communication skills with a passion for growth.
• Continuous desire to learn and improve daily and provide development opportunities for staff members.
• Strong organizational skills with the ability to prioritize, manage, and delegate multiple tasks.
• Competency in using business software such as Microsoft Office and related platforms.
• Experience managing a P&L and baseline understanding of core financial metrics.

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