Unit Description Use your passion for service to create a positive impact and make a difference in the communities we serve! Sodexo has a new and exciting opening for a Patient Experience Manager 1 at Atrium Health Cabarrus located in Concord, NC. A nationally recognized leader in shaping health outcomes through innovative research, Atrium Health Cabarrus is a regional 457-bed not-for-profit hospital. More than 4,200 hospital employees provide services through an extensive inpatient and outpatient network. The Patient Experience Manager will drive and implement strategies to enhance the patient dining experience. We're looking for candidates who are passionate, solution-oriented, and have a positive attitude. The ideal candidate will have experience working in hospitality or a customer-focused role. Typical Schedule: Monday-Friday With a Scheduled Weekend Rotation (subject to change based on business needs) Responsibilities of this position include: 50% - Rounds with patients, collecting detailed data regarding their experience, with a goal of improvement and patient/customer-centered solutions. 10% - Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk. Behaviors include: Working as a team for safety Communicating Effectively to Manage Safety Risks Optimizing Human and Environmental Factors Recognizing, responding, and reporting incidents Adherence to all operational safety practices and protocols Drives a safety culture throughout the team 20% - Audits employees through rounding to ensure protocols are being followed and patient satisfaction initiatives are met. Provides training opportunities as needed. 10% - Ensures that individuals performing service-related tasks have the competence. 10% - Serves as the liaison between Support Services, nursing, and other patient care leaders to enhance patient experience outcomes. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. What We Offer: Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience. Basic Management Experience - 2 years. Basic Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. #J-18808-Ljbffr Sodexo
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