Job Description

Job Description

Job Description

This is a remote position.

On behalf of our client, Headway Workforce Solutions is currently seeking Remote Interviewers to work from home as Bilingual Tagalog Telephone Interviewers. Bilingual Tagalog interviewers will call health plans to ask questions over the telephone about benefits and coverage as part of a quality control evaluation. The starting base pay for this position is $15.00 per hour, interviewers.

Bilingual Tagalog Interviewers will be asked to work between 5 to 6.5 hours per day, 25 – 30 hours per week. Interviewers must work the same daily schedule Monday – Friday.

The position for staff, will go from January 2025 through May 2025. There is a required paid training that will begin January 20, 2025. Training will be a combination of at-home study and webinar.

As a Bilingual Tagalog Telephone Interviewer, you will:

• Complete and pass all training activities in a timely a manner
  
• Contact health plan call centers across the country to help Centers for Medicare and Medicaid Services (CMS) evaluate healthcare compliance
  
• Be on the phone the full shift and be comfortable making a high volume of calls with specific time constraints
  
• Read the questions clearly and verbatim to the participant
  
• Accurately record outcomes and issues
  
• Receive and apply feedback on interviewing skills and project protocols.
  

Position Qualifications:

• Ability to read, speak, and write Tagalog and English fluently (all training is conducted and prepared in English)
  
• Telephone Interviewing experience, at least 6 months (preferably in a Research setting or conducting calls with scripted telephone etiquette)
  
• Strong attention to detail with ability to capture information quickly while conversing
  
• Past experience using technology as part of their day-to-day tasks (preferred experience in collecting data using computer-assisted interviewing).
  
• High school diploma or GED required
  
• Background check required
  

Working from home requirements:

• Must have your own laptop/computer for this role
  
• Use your own phone to make outbound calls
  
• Hard-wired high-speed internet service required – must be able to connect via Ethernet cable connection (within 25ft of workspace)
  
• Wireless/WIFI connection may be allowed in some exceptions
  
• Alternate telephone (i.e. cell) to use to access AIR systems as part of log in process and for communicating issues to physical call center
  
• Proficiency with troubleshooting and using computers
  
• Quiet, private space in your home to conduct work.
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Communicate through speech and listening
  
• Read text verbatim, meaning reading words exactly as they are written, from a laptop or computer screen
  
• Sit for long periods of time making phone calls
  

Hours & Training:

• Attend and complete required
  
• On-line home study and certification beginning the week of January 20, 2024
  
• 4 hours per shift required, some exceptions for 5- and 6.5-hour shifts
  
• 25 – 40 hours per week, Monday – Friday. No Weekend Hours required at this time.
  
• Successful completion of self-study and web-based training prior to outbound calling
  
• Successful completion of certification assessment (and retraining if needed)
  

Benefits:

• Work from home!
  
• $15.00 per hour minimum
  
• Paid training
  
• Consistent schedule offered – 25 hours per week with the possibility to work up to 40 hours per week based on performance, availability, and project needs
  
• Calling starts at 8:00 am and continues through approximately 11:00pm (in the Eastern Time Zone) Monday through Friday, shifts will be available starting at each hour of the day.
  
• A shift must be at least 4-hours in length, and you’ll be required to work the same shift each day (i.e. 10am – 2:00 pm)
  
• Earn quarterly bonuses based on your performance.
  
• AIR to provide IT equipment and resources (phone, headset, system access)
  

· All candidates must be available for the duration of the project. Continued employment eligibility is contingent upon successful completion of mandatory training, verified reference checks, a DMV background check, and criminal background check including Megan’s Law.

About Headway: Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedication to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit:

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs, and benefits.

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