Job Description

Job Opportunity

San Bernardino County's Land Use Services Department is recruiting for an experienced Organizational Program Analyst. This position will play a key role in projects and change management, evaluating departmental programs, identifying opportunities for improvement, and developing actionable recommendations to enhance efficiency, productivity, and stakeholder engagement.

Primary duties may include:

• Assess, collect, and summarize program performance data and metrics to identify trends and areas for improvement.
• Analyze workflows, policies, and performance data to assess process adherence and develop targeted improvement strategies.
• Develop and implement strategies and recommendations to improve quality, efficiency, and operational effectiveness based on data-driven findings.
• Support the development, execution, and delivery of business process improvement programs to promote awareness, adoption, and understanding across LUS divisions.
• Maintain thorough documentation regarding project outcomes, operational workflows, and process changes.
• Manage and track multiple projects, ensuring alignment with departmental goals, timelines, and deliverables.
• Create deliverables for change impact assessments, readiness plans, and communication strategies to promote adoption and minimize resistance.
• Contribute to the design, delivery, and management of stakeholder engagement, change leader activities, and project communications.
• Support the delivery framework, tools, and methods for program/project management, reporting, and performance monitoring.
• Provide analytical and project support in areas related to process improvement and organizational analysis.
• Escalate risk areas and key findings to their manager to support informed decision-making.
• Complete special projects and perform other duties as assigned.

Excellent benefits are available. To review job-specific benefits, refer to the Summary of Benefits and Memoranda of Understanding (MOU) links.

Conditions of employment include a pre-employment background check and medical exam, and travel may be required throughout the County.

Minimum requirements include two years of full-time equivalent professional level experience in one or more of the following areas: process improvement, policy analysis, project and change management, and organizational analysis. A completed Bachelors degree from an accredited college or university in public/business administration, behavioral/social science, human resources, or other relevant field of study is also required.

The ideal candidate will possess strong research and analytical skills with demonstrated ability to communicate effectively both verbally and in writing and possess extensive experience performing complex administrative analysis duties in a public sector environment. Essential knowledge and skills include:

• Knowledge, understanding, and application of principles related to Quality Improvement, Process Improvement, and Performance Reporting.
• Establish and use quality metrics to drive change and deliver measured improvements.
• Skilled in Excel with very strong skills including but not limited to filtering, formulas, creation of charts and graphs, and pivot tables.
• Skilled in planning, coordinating, and executing projects and change initiatives, including stakeholder engagement, risk identification, and performance tracking to ensure successful implementation and adoption.
• Detail oriented, able to organize multiple tasks and priorities, and to effectively manage projects from start to finish.
• Ability to demonstrate flexibility and adaptability based on changing priorities and improvement of processes.
• Ability to exercise balanced judgment in evaluating situations and making decisions, and to handle difficult or confrontational situations in a calm, consistent manner.
• Organized, strong detail orientation, methodological, motivated and demonstrates good follow through.

The selection process will involve a competitive evaluation of qualifications based on the information provided in the application and the supplemental questionnaire. Please complete and submit the online employment application and supplemental questionnaire for consideration before the deadline: 5:00 PM PST, FRIDAY, NOVEMBER 7, 2025. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

For more information, review the Applicant Information and County Employment Process.

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