Job Description

Job Description

Job Description

Position Summary:

The Customer Service Representative (CSR) is responsible for assisting with inbound customer inquiries related to placing new bookings or orders for a variety of products, including Gift Cards, Merchandise, Travel, and Technology. In addition, the CSR will provide general customer service support on behalf of a top US financial institution. Servicing will occur via or client-owned technology.

Details:

• Onsite, 14000 North Pima Rd
• $20 hourly + performance bonus
• Start Date 09/30
• Training schedule 7am -3:30pm for 4 weeks
• Post training schedule is 2nd shift
• Excellent benefit program

Responsibilities:

• Deliver excellent customer support through various channels i.e. voice, email, and chat
• Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
• Service existing travel bookings e,g. requests to cancel or change bookings
• Assist customers with order placement for Gift Cards, Merchandise, and Apple products
• Troubleshoot issues that arise for existing orders. i.e. item not delivered, item arrived damaged, etc.
• Monitor and service open issues through completion
• Provide site navigation assistance to customers who are new to self-booking/ordering online
• Educate customers on website functionality to increase the online adoption rate
• Aid customers for general banking and rewards inquiries
• Report issues that are surfaced by the customer, including complaints, site production issues, etc.

Requirements:

• HSD
• Call center customer service experience
• Bilingual Spanish applicants are highly desired pay increase included

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Tags

Hourly pay, Afternoon shift,

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