On Call Shelter Advocate Job at Nashville Launch Pad, Nashville, TN

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  • Nashville Launch Pad
  • Nashville, TN

Job Description

Job Summary

DESCRIPTION

Launch Pad On Call Shelter Advocates create a welcoming, trauma-informed environment for the LGBTQ+ and allied young adults (18-26 years old) in Launch Pad’s Mobile Housing Navigation Center and our Emergency Shelter program. On-Call Shelter Advocates do not work regularly scheduled shifts but respond to unplanned shift openings, when they arise, to ensure shelter operations are running smoothly and maintain a safe environment for those we serve in both of our programs (described below).

PROGRAM DESCRIPTIONS

Emergency Shelter – Seasonal overnight program operating November 1 through April 1 each year. Capacity of about 20 young adults, aged 18-26 each night, in partnership with local churches. Hot meal, shower, mattress, linens, first aid, and additional supplies provided.

Mobile Housing Navigation Center – Single grant funded, this 24/7 year-round program offers staffed transitional housing and resource navigation for up to 15 young adults, ages 18-24. Must be experiencing literal homelessness and referred from the city’s Homelessness Management Information System (HMIS).

Job Responsibilities

Guest Services

  • Monitor the residents and perform regular walking checks of the building
  • Assist guests with any interpersonal conflicts or disputes
  • Provide supplies and/or meals as appropriate when requested (volunteers may assist)
  • Wake guests in the morning 
  • Ensure guests exit the shelter in a timely manner and take their belongings with them
  • Provide equitable, unbiased, trauma-informed care to all guests  

Site Maintenance

  • Clean, sanitize, and organize the space regularly 
  • Complete cleaning checklists (daily, weekly, and monthly as required)
  • Complete building lock-up procedures as each shift ends in the morning

Informational Reporting

  • Utilize our data management system, Salesforce (training will be provided)
  • Enter guest data and properly check in guests as they enter the shelter 
  • Write a brief report at the end of each shift that will include guest concerns, facility and supply updates, pertinent client interactions, and crisis interventions

Physical Demands

  • Shelter sites may require climbing stairs to enter
  • Ability to lift up to 35 lbs (though a team approach may be taken for heavy lifting)
  • Remaining awake and alert for an entire shift
  • Completing required clean-up at the end of each shift

Additional Responsibilities

  • Communicate with other staff members about staff coverage and take shifts as available
  • An average of 3 shifts per quarter are required
  • Availability for overnight shifts is expected
  • Respond to your availability of shift requests within 12 hours
  • Check your email regularly to stay up to date on organization-wide updates
  • Attend monthly staff meetings
  • Engage with interns and volunteers as needed

Training

Staff will be required and paid to complete some training (trainings are paid but does not count as part of required on-call shifts) that may include but are not limited to:

  • CPR & First Aid
  • Naloxone
  • Trauma Informed Care
  • De-escalation
  • Trans 101
  • Salesforce

Qualifications

  • Experience working with vulnerable populations, especially 18-26-year-olds or people experiencing homelessness, is preferred
  • Ability to maintain confidentiality, take initiative, and practice de-escalation
  • Be culturally sensitive, team-focused, and collaborative
  • Be a competent professional with excellent interpersonal communication skills
  • Be a team player with strong decision-making skills
  • Strong sense of boundaries to keep relationships with guests, providing a professional, safe, and healthy experience
  • Ability to clearly and objectively document information
  • LGBTQ+ individuals, people of color, and people with lived experience of housing instability strongly encouraged to apply
  • Ability to work some holidays (recognized holidays earn time and a half pay)
  • Has access to reliable transportation to attend your shift regardless of weather 
  • Able to input information into a laptop or desktop computer via a keyboard
  • A background check is required for this position; the cost is covered by Nashville Launch Pad. A clear drug screen test may be required.

Additional Information

Benefits

Pay: $17.00 per hour. There are no insurance benefits included with this position at this time. Time and a half is paid for shifts that fall on holidays

How to Apply

Apply at the following link: https://docs.google.com/forms/d/e/1FAIpQLSdJuaqBuORjwDYTGC14UP__zs_b-z4b6VhQjJf1pySF2wWbTQ/viewform

Details

  • Date Posted: December 9, 2024
  • Type: Contract / Temp
  • Job Function: Programs and Service Delivery
  • Service Area: Housing
  • Salary Range: $17/hour
  • Working Hours: On Call Shelter Advocates do not work regularly scheduled shifts but respond to unplanned shift openings

Job Tags

Hourly pay, Holiday work, Contract work, Temporary work, Seasonal work, Local area, Shift work, Night shift, Day shift,

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