Job Description

Job Description

Job Description

ADG designs and builds waterparks and recreational water and mountainside attractions for all types of venues from amusement parks and resorts to ski mountains and small aquatic settings. Our innovative InDepthTM approach focuses on our client’s success by utilizing a unique revenue generating design philosophy that we apply to every project, whether for a complete waterpark design/build or single product manufacture and install. All of our products and designs, from WaterfrontsTM and FlowRiders® to Mountain Slides and Coasters, are developed to create an experience for our client’s customers that encourage incidental purchases, entice repeat visits and increase length of stay.

ADG is the leading expert in recreational environments designed to draw diverse crowds, maximize revenue and increase guest satisfaction, having installed more than 90% of all wave systems in the U.S. and providing design/build and equipment services to more than 4,000 public, scholastic, leisure resort and amusement facilities worldwide.

We are seeking a friendly and efficient Live Chat Agent to join our customer service team. In this role, you will be responsible for assisting clients and potential customers through live chat on our website, providing information about our services, answering questions, and ensuring a positive experience for all users.

Responsibilities

• Engage with visitors via live chat on our website to provide information about our design, planning, and construction services.
• Answer questions regarding project timelines, service details, product specifications, and pricing.
• Assist with scheduling consultations or meetings with our design and construction teams.
• Address and resolve customer inquiries or issues promptly and professionally.
• Maintain accurate records of chat interactions and follow up on any unresolved issues.
• Collaborate with other team members to ensure consistent and high-quality service.

Qualifications

• High school diploma or equivalent; additional customer service or communication training is a plus.
• Proven experience in a customer service role, preferably in a live chat or support capacity.
• Excellent written communication skills with a strong attention to detail.
• Strong problem-solving skills and the ability to handle multiple inquiries simultaneously.
• Familiarity with live chat software and basic computer applications.

Benefits

• Health insurance
• Paid time off

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