IT Technician Intern Job at HP Hood, Lynnfield, MA

RmdScExzTmZoM1YxeTd0VkFqa2F3NGUvcVE9PQ==
  • HP Hood
  • Lynnfield, MA

Job Description

Job Description

Job Description

Are you a self-driven person looking to advance your career as a high-impact player on a team? If so, we have an exciting challenge for you and your future!

Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness. We offer a competitive benefits package that includes health, dental, vision, wellness programs, employee discounts, retirement plans, tuition reimbursement, ongoing development, advancement opportunities and more.

Founded in 1846, today HP Hood is one of the largest and most trusted food and beverage manufacturers in the United States. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat and more.

Job Summary
NOTE: This paid internship is for 2026, temporary full-time for approximately 6 months (January - June) during normal business hours M-F. Intern will be working in our HP Hood Corporate Office in Lynnfield, MA.

HP Hood, LLC is looking for a highly motivated and leadership driven intern to join our IT Service team. Our Intern program offers students a paid opportunity to work in a technical environment and contribute to our IT team. The position of IT Tech Intern is responsible for first-level Help Desk support to answer/resolve end user questions or problems. The position requires excellent soft skills to ensure that service is provided effectively, efficiently and collaboratively with the IT team and the Hood business. Strong technical and analytical skills will be required to assist with resolving problems in a timely manner.

Essential Duties Responsibilities:

  • 1st level response for all user calls and logged service tickets
  • Attempt to resolve issues during initial receipt of user call or help desk ticket
  • Assign and/or escalate problems to appropriate IT support departments for resolution as needed
  • Track and monitor Help Desk queues to ensure tickets are responded to and closed in a timely manner
  • Follow up with end users to verify issues have been resolved and close tickets in the Help Desk system
  • Ensure the Service Desk is manned at all times during the stated coverage windows
  • Perform daily operational processing tasks as needed
  • Notify or escalate issues to Application Support or Infrastructure Operations Department as needed

Education and Experience

  • Currently attending college pursing degree in Information Technology and Information Systems, Computer Science, Software Engineering, Computer Engineering, Cybersecurity

Skills and Competencies

  • General understanding of current common PC hardware and software products
  • Ability to effectively communicate with internal and external contacts, documenting, communicating and resolving technical issues and problems in a clear understandable manner
  • Demonstrates a positive and mature attitude
  • Exhibits high level of integrity and directness/candor
  • Listens and communicates well in a team environment
  • Manages time effectively by understanding assignment requirements, prioritizing objectives and scheduling tasks accordingly

Exact compensation may vary based on skills, experience and location.

The pay range for this position is

$23.56—$26.40 USD

HP Hood is an Equal Opportunity Employer

Female/Minority/Veteran/Disabled

"VERVRAA Federal Contractor"

Privacy Policy

CCPA

For Applicants in Massachusetts - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Employment is subject to verification of an applicant's identity and eligibility for employment in the United States as required by immigration laws. We are unable to assist with sponsorship at this time.

Job Tags

Full time, Temporary work, For contractors, Work at office,

Similar Jobs

Engtal

Project Engineer Job at Engtal

 ...Project Engineer We are seeking a Project Engineer to support the successful delivery of construction projects from pre-construction through closeout. This role is an excellent opportunity for a detail-oriented professional to gain hands-on experience across all phases... 

UT Southwestern

Research Engineer, Levi Lab Job at UT Southwestern

 ...skin andmusculoskeletal injuries and diseases through rigorous science and compassion. Current projects in the Levi laboratory are...  ...and directing a \n Experience and Education \n Bachelors degree in biomedical, physics, or engineering discipline and two (2)... 

Home Depot

Delivery Driver I (CDL A) - Rental Equipment (Home Daily) Job at Home Depot

 ...Position Purpose: The Delivery Driver I (CDL A) - Rental Equipment has a CDL A license and operates medium to heavy-duty pickup trucks with delivery trailers. This associate delivers rental equipment to our customers and is knowledgeable in the basic operation of... 

BCS Supply Chain Search

Heavy Equipment Mechanic Job at BCS Supply Chain Search

 ...Job Description Job Summary The Heavy Equipment Mechanic is responsible for performing scheduled maintenance, troubleshooting,...  ...downtime Provide guidance and training to junior mechanics and apprentices on proper repair and maintenance techniques... 

John H. Northrop & Associates Inc

Joint Forces Planner- Space Domain Job at John H. Northrop & Associates Inc

 ...seeking a Joint Force Operations Planner with deep expertise in Space Domain integration to join our team in the Alexandria, VA area...  ...technology and capability investment decisions within the Planning, Programming, and Budgeting Execution (PPBE) process. This role...