Job Description

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Department

Information Technology / Operations

Location

San Jose, California, USA

Reports To

VP, R&D

Company Overview

Designlibro (DBA Petlibro) is a fast?growing pet?technology company dedicated to creating intuitive, smart products that make pet care effortless and joyful. With teams in Silicon Valley and Shenzhen, we combine hardware innovation, software development, and deep consumer insight to build the next generation of intelligent pet?care solutions.

Position Summary

The IT Manager will lead the development and operations of Designlibros U.S. office IT systems and play a key role in global ERP deployment and integration. This role is hands?on and strategicallyresponsible for building scalable IT infrastructure, ensuring best?in?class security and performance, and supporting engineering, operations, and finance functions. The ideal candidate brings strong enterprise systems experience, has built systems from 0?1, and can partner closely with global teams, especially the Shenzhen tech and operations teams.

Key Responsibilities

ERP?Related Responsibilities

• ERP Strategy & Roadmap: Develop ERP system plans that support business growth and global scalability.
• System Selection & Deployment: Lead ERP evaluation and implementation (e.g., SAP, NetSuite) and ensure integrations with Shopify, CRM, finance systems, and supply?chain tools.
• Process Optimization: Improve workflows across order management, inventory, finance, and operations to drive automation and efficiency.
• Data Governance & Reporting: Ensure ERP data accuracy and reliability; support real?time business reporting and analytics.
• Cross?Border Integration: Partner with Shenzhen logistics, finance, and operations to optimize end?to?end global visibility.

IT Infrastructure & Security

• IT Systems Ownership: Oversee U.S. IT infrastructure including servers, networks, endpoints, cloud services (AWS / GCP), and on?prem systems.
• Cybersecurity & Compliance: Implement security frameworks and ensure compliance with U.S. and international data?protection standards.
• Business Continuity: Establish disaster recovery, backup, and system?stability planning.
• Tech Support: Provide responsive support to R&D, hardware/firmware teams, and business users.

Leadership & Vendor Management

• Team Leadership: Build, mentor, and lead a small but high?impact technical support and IT operations team as the business grows.
• Vendor & Partner Management: Manage ERP vendors, MSPs, SaaS providers, and IT procurement.
• Cross?Functional Partnership: Collaborate with R&D, Supply Chain, Finance, Operations, and global engineering teams to ensure IT systems enable business objectives.

Qualifications

Education

• Bachelors or Masters degree in Computer Science, Information Technology, Engineering, or related field. Advanced degree preferred.

Experience

• 5+ years of IT or ERP system experience; 2+ years leading teams or projects.
• Experience building and scaling enterprise IT systems from 0?1.
• Hands?on experience with ERP systems (SAP, NetSuite, or equivalent).
• Familiarity with e?commerce, consumer electronics, or supply?chain driven environments strongly preferred.
• Cloud environment experience (AWS / GCP) and understanding of security principles.
• Exposure to AI?enabled systems, workflow automation, or data?platform design is a plus.

Technical Skills

• Strong knowledge of ERP, CRM, SQL databases, cloud platforms, and security frameworks.
• Understanding of enterprise network architecture, endpoint management, and data governance.
• Experience building or managing hybrid?cloud or data?center environments preferred.

Leadership & Soft Skills

• Strong ability to partner cross?functionally with engineering, finance, and supply?chain teams.
• Excellent project?management skills; experience with Agile / iterative delivery models.
• Effective communicator; bilingual English & Mandarin is preferred to support collaboration with China?based stakeholders.

Personal Attributes

• Innovation?Driven: Passion for new technologies and applying them to business impact.
• Strategic & Hands?On: Able to drive vision and personally execute critical system tasks.
• Ownership Mindset: Self?directed, accountable, and comfortable working in fast?growth environments.
• Analytical & Solution?Oriented: Strong problem?solving and systems?thinking abilities.
• Calm Under Pressure: Thrives in scaling environments and supports teammates through challenges.

Seniority level

Mid?Senior level

Employment type

Full?time

Job function

Information Technology

Industries

Technology, Information and Internet

Job Tags

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