Job Description

Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: IT Helpdesk

Location: Louisville, KY 40213

Duration: 6 Months

Pay Rate: $22/hr/W2

The training period (about 4 weeks) is onsite, post training is remote.

Job Description :

Training is for 4 weeks- M-F 8:50-5 then they are not required to come in again .. with hiring 8 people, we need at least 2 of them to then transition to a night shift schedule - probably 5pm-1am but the rest will have start times between 8 and 10AM - working an 8 hour day
The position is responsible for providing first level support and troubleshooting for every KFC manager and team member that calls or chats with the KFC Restaurant Service Desk. Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that KFC teams face on a daily basis.

• Call center atmosphere. Responsible for taking calls during full shift.
• Analyze and resolve hardware, software and operational issues within our service level agreements
• Maintain a basic understanding of KFC operational procedures
• Log all incidents into an Incident Management System with clear, concise language
• Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
• Achieve an on target or above rating on quality, service, and productivity metrics
• Follow proper escalation path when necessary to resolve issues
• Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
• Provide stellar customer service to our customers, treating every call with respect and positive energy
• Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
• Participate in all individual and group training initiatives
  required to work at least one weekend day.

Knowledge And Skills Required:

• State formal educational level and experience required for the job. State additional professional, technical or years of experience required.
• Some college preferred
• Good organizational, oral/written communication, and problem solving skills
• Good understanding of computer concepts (PC Fundamentals/Operating Systems)
• Ability to type 40 words per minute
• Minimum of 1 of year previous help desk/call center experience is desired
• Spanish fluency is desired
• Basic understanding of restaurant operations is desired

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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