Job Description

Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: IT Helpdesk

Location: Louisville, KY 40023 (Local only)

Duration: 6 Months

Pay Rate: $22/hr/W2

The training period (about 3 weeks) is onsite, post training is remote.

Job Description

Purpose Of The Position:

Provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts)

Responsible for resolving 70% of events on first contact while ensuring excellent customer service to 4000+ stores

Position Functions:

• Handle inbound events - 90%
• Handles Level 1 inbound calls/chats and accurately log interactions within the company incident management system
• Conducts appropriate diagnosis/troubleshooting to resolve known conditions.
• Escalates problem tickets within department guidelines when unable to resolve
• Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
• Manage non phone/chat duties - 10%
• Assist with Alerts and Self- Service Incidents
• Follow up on unresolved incidents

Autonomy & Supervision:

• Receives general instructions on routine work and detailed guidance from more senior members and Service Desk Leadership on all new tasks.
• Work is typically reviewed in detail at frequent intervals for accuracy.

Knowledge And Skills Required:

Education:

• Some College preferred or equivalent experience
• Preferred A+, CCNA, or Net + Certifications

Experience:

• Preferred customer service experience (1-2 years)

Skills and Other Requirements:

• Flexible work schedule
• Beginner organization skills
• Beginner oral and written communication skills
• Beginner problem solving ability
• Beginner understanding of computer concepts (PC fundamentals, Operating systems)Ability to type 30 words per minute
• Ability to type 30 words per minute

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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