Job Description

ABOUT MEET MINNEAPOLIS

At Meet Minneapolis, our mission is to positively impact the economic and social prosperity of our Minneapolis community by attracting visitors, meetings and events that directly support jobs and local businesses, generating critical revenues.

We believe in our shared passion to support the diverse community of Minneapolis through our values of Service, Collaboration, Inclusion, Passion and Integrity. We recognize it's the unique contributions of all of us at Meet Minneapolis that drives our success, and we're committed to building a culture where everyone can thrive and find meaning in their work.

Position/Title : International Program Manager

Department : Destination Branding and Strategy

Reports to : SVP of Destination Branding and Strategy

Status : Full-time; Exempt

JOB SUMMARY:

Under the direction of the SVP of Destination Branding and Strategy, the International Program Manager is responsible for managing the sales and supportive operations for international group and leisure travel. This position includes managing sales accounts, fostering active relationships with tourism stakeholders, developing and implementing sales strategies, and working with the Destination Branding & Strategy team to establish marketing and public relations strategies aimed at achieving the organizational goals of Meet Minneapolis.

Additionally, the International Program Manager is responsible for managing the 12 Minneapolis Sister City relationships.

This position collaborates frequently with other partners including region, state and multi-state destination marketing organizations.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

International Tourism:

• Leads development of annual tourism marketing plan and budget, including goals, objectives and strategies.
• Develops a sales program of work to include organizing and conducting sales calls, presentations, trade shows, familiarization tours and marketing activities that support tour operator development.
• Generates new and maintains existing relationships with receptive tour operators, wholesalers, consolidators, OTAs, and other organizations within the international tour operator ecosystem.
• Grows and maintains relationships with Minneapolis hotel community in support of international travelers.
• Collaborates with marketing and communications staff within Destination Branding & Strategy to develop programs, campaigns, partnerships and materials to successfully sell Minneapolis to global and group tourism markets.
• Maintains a local, national and international profile for Meet Minneapolis in the travel industry through participation in associations, committees, marketing cooperatives and Explore Minnesota Tourism initiatives.

Sister Cities:

• Serves as the primary liaison between the City of Minneapolis and local sister city organizations, international counterparts, and City Hall leadership, including the Mayor’s Office and City Council President.
• Leads the planning, coordination, and execution of official visits involving international delegations and elected officials, both inbound and outbound.
• Organizes and promotes events, with a focus on the annual Sister Cities Day, to engage residents and highlight the value of international partnerships.
• Partner with local sister cities organizations to support their programs, leverage relationships and collaborate with stakeholders.
• Other duties as assigned.

ESSENTIAL EDUCATION/EXPERIENCE/CERTIFICATIONS

• Bachelor’s Degree in marketing, international business, business management, communications or related field plus relevant experience. Equivalent combination of education and experience may be considered.
• Previous international, tourism or travel trade or hotel sales experience preferred.
• Proficiency in the use of technology, including the Microsoft suite of business applications, CRM software and other technology tools as necessary.
• Valid driver’s license.
• Valid and current US passport.

ESSENTIAL SKILLS/ATTRIBUTES

• Exceptional communication and public speaking skills, with sensitivity to cultural nuances.
• Proven ability to manage relationships with diverse stakeholders, including government officials, business leaders, and cultural organizations.
• Strong organizational and project management skills, with strong attention to detail.
• Collaborative mindset and demonstrated success working in fast-paced, multicultural environments.
• Familiarity with sales processes, hotel contracting, and distribution channels related to travel trade and tourism.
• Knowledge of Minneapolis and the greater metro area, including its hotels, attractions, and key assets.
• Flexibility to work evenings and weekends as required.
• Proficiency in a second language is preferred but not required.

PHYSICAL DEMANDS

While performing the duties of this job, the employee will be required to:

• Walk, sit, bend and squat
• Talk and hear
• Grab, pull or bend items
• Lift and/or carry up to 40 lbs
• View items at a close and distant range
• Stand, Walk and Sit for extended periods of time
• Use computers for extended periods of time
• Air and ground transportation travel for extended periods of time

WORKING CONDITIONS

• General office environment: hybrid - 60% in-office, 40% remote
• Regional and national travel, as needed, to trade shows, client visits and Meet Minneapolis partner and member events

SALARY

• $60,000 - $70,000 starting range for annual base salary plus 5% annual bonus potential.

BENEFITS

• Meet Minneapolis offers a generous benefits package including: medical, dental, vision, STD/LTD, Life Insurance, 401(k), vacation, sick time, parental leave and personal volunteer time for employees who are benefits eligible.

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This document does not create an employment contract, implied or otherwise, other than as “at will” relationship.

Meet Minneapolis is an equal opportunity employer.

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