Job Description

Job Title: Housekeeper
Location: Hampton Inn – Biloxi / Ocean Springs, MS
Department: Housekeeping
Reports To: Housekeeping Manager / Executive Housekeeper

Position Summary

The Housekeeper is responsible for maintaining the cleanliness, sanitation, and overall appearance of guest rooms and public areas at the Hampton Inn – Biloxi / Ocean Springs, MS. This role ensures that all rooms meet Hilton brand standards of quality and comfort, contributing to an exceptional guest experience.

Key Responsibilities

• Clean and service assigned guest rooms, including making beds, changing linens, dusting, vacuuming, cleaning bathrooms, and replenishing supplies.

• Maintain cleanliness of hallways, service areas, and public spaces as directed.

• Replace and restock towels, amenities, and supplies in guest rooms.

• Report any maintenance issues, damage, or safety concerns promptly to the Housekeeping Manager.

• Ensure all rooms meet Hilton brand standards for cleanliness and presentation before guest check-in.

• Handle guest requests professionally and courteously when encountered during cleaning.

• Properly use and maintain housekeeping equipment and cleaning chemicals in a safe manner.

• Follow hotel safety and sanitation procedures, including OSHA and Hilton guidelines.

• Maintain assigned housekeeping carts, closets, and supplies in neat and orderly condition.

• Adhere to hotel grooming, uniform, and attendance standards.

• Perform other related duties as assigned by management.

Qualifications

• Previous housekeeping or cleaning experience preferred, but not required.

• Ability to work independently and manage time effectively.

• Strong attention to detail and commitment to cleanliness.

• Ability to communicate effectively with team members and guests.

• Flexibility to work weekdays, weekends, evenings, and holidays as required.

• Reliable attendance and punctuality are essential.

Physical Requirements

• Frequent standing, walking, bending, and lifting during the entire shift.

• Ability to lift, push, or pull up to 25–30 pounds.

• Ability to use cleaning equipment and perform repetitive motions.

Benefits

• Competitive pay

• Paid time off and holiday pay

• Health, dental, and vision insurance options

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