Job Description

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Communicate with housekeeping to make sure guest rooms are ready
•Mitigate customer complaints as needed
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications

•Well-versed in taking telephone calls and handling stressful situations
•High school graduate, GED recipient, or equivalent
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Working knowledge of Microsoft Office and reservation management systems
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Hyatt House Pleasanton

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