Flight Operations Manager (Onsite) Collins Aerospace Location: HMD31: Annapolis, MD 2551 Riva Road, Annapolis, MD 21401-7435 USA Date Posted: 2025-10-13 Position Role Type: Onsite U.S. Citizenship Required Security Clearance: None/Not Required What You Will Do Oversee a team of Flight Coordinators responsible for resolving operational issues in a 24/7 operations center, ensuring seamless and responsive service delivery. Collaborate with managers and staff across Flight Operations to define and implement best practices, procedures, and objectives that drive efficiency and customer satisfaction. Coordinate medium-term operational strategy for staffing, workload balance, and process improvements to meet future growth. Manage the training and development of Flight Coordinators, ensuring the team stays ahead of industry and technology changes. Deliver an exceptional customer experience by verifying, coordinating, and resolving customer concerns with urgency and care. Actively support employee career development through coaching, stretch assignments, and Individual Development Plans. Provide on-call leadership support for the Flight Operations Center outside of normal business hours and manage the 24/7 team schedule. Ensure all activities maintain legal and global trade compliance and contribute to continuous improvement through software and process enhancement initiatives. Be onsite at the Annapolis Flight Operations Center at least 80% of the work week. What You Will Learn Gain advanced leadership experience managing a global, around-the-clock operations team supporting high-profile aviation clients. Expand your technical and regulatory expertise in international flight operations, compliance, and flight planning technologies. Develop cross-functional collaboration skills by partnering with product, technology, and customer service teams to drive innovation and efficiency. Qualifications You Must Have University Degree and minimum 8 years prior relevant experience or an Advanced Degree and minimum 5 years of experience. FAA Dispatcher License and/or FAA Pilot License. Prior experience with international flight planning and filing procedures (CFMU, NAT, Middle East, Asia, etc.). Qualifications We Prefer Prior Microsoft O365 experience. Prior experience with FAA delay mitigation tools. Demonstrated leadership experience within a Flight Operations Center environment; ARINCDirect experience preferred. Demonstrated success implementing process improvements in a high-impact service environment. Prior customer service excellence and commitment to operational quality. What We Offer Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds. Tuition reimbursement. Life insurance and disability coverage. Ovia Health, fertility, and family planning. Employee Assistance Plan. Incentives for a Healthy You. Autism Benefit. Doctor on Demand. Adoption Assistance. Second Opinion program. And more! Apply Now Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today. Equal Opportunity Employer Statement RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. #J-18808-Ljbffr Collins Aerospace
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