Job Description
Overview:
Location: Hybrid to Pittsburgh, PA
Job Type: Contract to Hire
Work Authorization: No sponsorship
OThe A.C.Coy Company has an immediate need for a Enterprise Salesforce Consultant for a contract to hire opportunity.
******candidates need to be US Citizen or Green Only please***** no C2C...
Responsibilities:
- Lead the team and serve as the primary point of contact for clients and team members
- Ensure client success from a solutions perspective, establishing Client as a trusted advisor
- Coordinate closely with Project Management to ensure project delivery
- Collaborate with Technical consultants to integrate their inputs into cohesive solutions
- Advocate for and implement Client and Salesforce best practices
- Mentor and coach less experienced team members in consultancy and Salesforce expertise
- Act as a hands-on advisor, collaborating with client stakeholders using strong communication skills, Salesforce platform knowledge, and business consulting experience to deliver client ROI
- Develop and nurture business relationships with clients, positioning Client as a trusted Salesforce advisor
- Understand client business drivers, KPIs, and articulate project value and risks related to solution feasibility
- Share business consulting best practices to enhance team knowledge
- Demonstrate thought leadership through client presentations and/or publications
- Serve as a Salesforce subject matter expert, staying updated on emerging CRM technologies and trends
- Create and articulate a clear vision of Salesforce architecture and/or conceptual models of project solutions
- Translate client business drives, KPIs, and success metrics into tangible solution outcomes
- Provide expert-level functional guidance to consultants and developers
- Collaborate with US-based and near/offshore teams to deliver projects effectively
- Champion process-based delivery methodology within Client
- Coach project teams on Salesforce and Business Consulting best practices
- Proactively identify and surface new opportunities for clients
- Guide and mentor the project team to achieve project objectives
- Effectively leverage tools to facilitate project success, including documenting and risk and issue management
- Create and/or ensure solution-related documentation, e.g., customer journey mapping, business requirements, user stories, process flows, ERDs, configuration workbooks, and test scripts
- Support internal efforts to evolve Client processes
- Participate in pre-sales activities and proposal development (as asked, in conjunction with Sales and Pre-Sales Solution Architects)
Qualifications:
Education: Bachelor's degree in business management, IT, or related field
Required Qualifications:
- 7+ years of Salesforce experience in professional services
- 7+ years of consulting or industry experience
- 6+ years as a Salesforce Solution Architect
- Multiple, current Salesforce certifications, e.g., Admin/Advanced Admin, Sales and Service Cloud, Experience Cloud, Platform App Builder, or ability to achieve relevant certifications in a timely manner
- Demonstrated success in large-scale Salesforce projects
- Ability to travel up to 30%
Required Skills:
- Expertise in business consulting and CRM optimization
- Expert-level understanding of the Salesforce platform and components, functional expertise with awareness of programmatic solutions
- Exceptional customer-facing skills, professional presence, and entrepreneurial attitude. Must be able to write executive-level emails, solution briefs, and related communications
- Strong communication ability with a focus on translating complex, sophisticated concepts across all client levels
- Self-motivated and directed, highly organized, strong attention to detail
- Highly proficient in collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high-quality projects
- Ability to prioritize tasks, work on multiple assignments, and manage ambiguity
- Ability to work both independently and as a part of a team with professionals at various levels
- Knowledge of Salesforce DevOps processes and tools, e.g., Gearset, Azure DevOps, JIRA
- Working knowledge and experience with agile delivery methodologies (Scrum, Hybrid-Agile)
Highly Desired:
- Experience in Salesforce Industry solutions (e.g., Manufacturing Cloud, Health Cloud)
- Experience in CPQ, Revenue Cloud, Marketing Cloud (any/all suite of products)
- CRMA
- Industry experience in Manufacturing, Health, or Life Sciences
A.C. Coy
Job Tags
Contract work, Local area, Immediate start, Offshore,