eCommerce Customer Service Manager Job at Blackbird Recruiting, Suffern, NY

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  • Blackbird Recruiting
  • Suffern, NY

Job Description

ECommerce Customer Service Manager

Airmont, NY

$70,000-$90,000

Responsibilites:
  • Oversee and support a team of 4 overseas customer service associates
  • Handle cases that are escalated and step in as needed
  • Monitor trends in cases and report on them
  • Communicate between the customer service team and other departments

Requirements:
  • Prior knowledge and experience with ecommerce platforms (Amazon, Walmart, etc.)
  • Technologically savvy
  • Well-spoken, excellent and professional customer communication skills
Blackbird Recruiting

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