Job Description

*Description:* This individual will be handling and assigning service requests for regional technicians, receiving and processing ~ 20 tickets daily. This person must have very strong written communication skills, and be proficient in Microsoft Office. Work will be completed on-site at their Sandston, VA location. Working hours are 8-5, with a 1 hour lunch. We are looking for an entry-level Dispatcher to support portfolio solutions for our Retail Division customers. A successful Dispatcher will have a customer focused attitude, great attention to detail, and be a self-starter who can drive continuous improvement projects. Please be advised this role reports onsite. Job Duties: Receive incoming telephone calls, assess, and dispatch service calls. Prioritize and determine best available technician to complete job. Provide feedback to the call center for improvements and customer concerns. Provide field team with parts support to help minimize return trips. Provide backup to fellow dispatchers as needed. Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions, or problems. Ensure proper communication with customer to gather all pertinent information for service call. Consistently follow-up with customer to ensure completion and satisfaction. Track all service calls and provide service call reporting and metrics to management. Maintain service call logs and service manuals. *Additional Skills & Qualifications:* Strong computer skills necessary (MS Office) Excellent written and verbal communication skills required. Self-motivated, requires minimal supervision. Ability to think “Out of the Box” and be creative. Time management, and strong organizational skills required. Customer service orientated, a must. Ability to handle multiple priorities, and to work in a deadline driven environment. Must be available to work weekends on an on-call shift, as needed. High school diploma, or equivalent 2 years’ service management, call center, or field service experience preferred. CRM and SAP knowledge, preferred. Bilingual, a plus About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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