Job Title: Desktop Support Location: Irving, TX, USA,75038 Mode : Contract (6+ Months) (Day 1 Onsite) Primary Responsibilities: Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers Use remote control tools to assist off-site users when needed Configure, deliver, and install new computers and peripherals for new hires Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system Prioritize workload based on service level agreements Act as a technical resource to others to resolve problems or issues Anticipate customer needs and proactively identify solutions Plan, prioritize, organize and complete work to meet established objectives Required Qualifications: High School Diploma or GED Equivalent 3 or more years of experience as a Desktop Support Technician 3 or more years of experience with PC operating systems 3 or more years of experience in a customer service role 3 or more years of Technology Support experience 3 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint) Must have reliable transportation Must be able to lift up to 50 pounds of computers or other IT equipment Preferred Qualifications: Bachelor's Degree or higher level of education preferred CompTIA A+ Certification preferred unit Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN) Tekfortune Inc
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