Desktop Support Job at Saxon Global, Cleveland, OH

RlF0b0k4ZGVnSFoweUxoYUN6RWR3NDYzcmc9PQ==
  • Saxon Global
  • Cleveland, OH

Job Description

Hello, Please let me know if you are interested. Position - Desktop L1 Support Location - Cleveland, OH (Onsite Position) Job Type - || Permanent Position || Communication to a personal computing Device (e.g., iPhone, iPad, pager) enabled to receive real-time dispatch notices from the Service Desk. i. Monitoring of a Service Desk Ticket queue for dispatched Tickets, checking the queue at least every ten (10) minutes. ii. Acknowledging the receipt of the dispatch Ticket to the Service Desk within ten (10) minutes after reviewing the dispatch Ticket queue. iii. Reviewing the troubleshooting information embedded in the dispatched Ticket for familiarization with the end-user issue and to arrive at the end-user's location with the most appropriate tools and End-User CI replacement parts; and iv. Notifying the Service Desk through an established process of the anticipated time of arrival at the end-user's location. v. Perform remote diagnostics with the end-user. vi. Provide all necessary labor to repair or Restore End User CI to Normal Operations. vii. Provide all necessary Support for the Maintenance and repair of local Backup and Restore capabilities for End-User Cis. Perform BIOS update, if required and approved by Client. Conduct asset validation, including end-user profile updates, End-User CI Asset Tag check, model and serial number check, Location etc. ix. Provide onsite Support for Conference End-User CIs that reside in conference rooms at Service Locations during team meetings and major events such as conferences and leadership meetings, including: x. Connectivity to Local Area Networks (including wireless access points); xi. Connectivity to projectors and Support of projector functionality (including bulb replacements when necessary); xii. Assistance with obtaining sufficient power strips. Configuration of audio-visual Systems; and Resolution of all Incidents related to the performance of End-User CIs residing in conference rooms. Thanks & Regard Roshan Singh 972 430 7053 Ext- 336 Mob - 209 448 4677 Saxon Global Roshan.s@saxonglobal.com Saxon Global

Job Tags

Permanent employment, Local area, Remote job,

Similar Jobs

L3Harris Technologies

Quality Inspector (Hiring Immediately) Job at L3Harris Technologies

L3Harris Career Fair Camden, NJ Date: January 28th, 2025 Time: 2:00 pm - 6:00 pm EST Location: Hilton Garden Inn, 1 Penn Street, Camden, NJ L3Harris Surface & C5 Systems - Camdenis a worldwide leader in the engineering, development, manufacture ...

Ameri-Force

INSULATOR Job at Ameri-Force

 ...Job Description Job Description Job Description Removing/Installing high temperature, anti-sweat foam plastic acoustical insulation, finishing cement, calcium silicate, and molded sectional fiberglass cloth. Removing/Insulating of portable insulation pads associated... 

BASIS Ed

Monitor - Part-Time Job at BASIS Ed

 ...Job Description BASIS Phoenix Central is seeking a Part-Time Monitor to start ASAP! HOURS: Thursdays and Fridays, 12:00pm - 5:45pm...  ...applicable ~ Maintain regular, full, predictable attendance ~ Supervise individual students and/or groups of students during structured... 

Goodwill Monocacy Valley

Assistant Store Manager Job at Goodwill Monocacy Valley

 ...Description Our regional headquarters are located in beautiful Frederick Maryland where the region is currently comprised of 9 retail stores, 2 warehouse locations and has roughly 300 employees. We hope to expand our retail footprint and believe we have capacity for... 

Innovative Ag Services

Creative Content Specialist Job at Innovative Ag Services

 ...Primary Objective : To create high-quality video content and manage engaging social media campaigns, positively representing Innovative Ag Services (IAS) through creative storytelling and collaboration with the communications team. This part-time role also supports digital...