Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As the Delay Performance Specialist, you will play a crucial role in ensuring the Air Passenger Protection regulations (APPR) compliance of the entire Air Canada Network and aligning them with the relevant legal framework. Your responsibilities will include and ensuring accurate delay coding across the Air Canada network, identifying trends and providing recommendations on corrective action aimed at enhancing the accuracy and compliance of APPR and delay codes. Also serving as the day-of subject matter expert in APPR and the delay coding process, you will leverage your expertise to drive improvements and ensure precision and accuracy of delay coding. Responsibilities: Responsible for assuring accuracy of all Mainline, Rouge and Regional Delay and Cancellation coding/commenting to APPR standards including: Oversight of Live Delay Coding/ Commenting with SOC, Regionals, and Airports team Globally on a day-of basis. Point of contact for any questions for discrepancies in Delay Coding Review, daily flight schedule to assure all flights coded/comments to APPR standards Integrate within the SOC Planning Unit to prepare for and assist with irregular operations and provide decision-making support to stations and operations as it relates to Delay/Cancellation coding. Identify irregular operations and proactively send memos to stations to advise on the appropriate delay coding to be applied. Conduct comprehensive verification of the accuracy of delay and cancellation codes within the Network. Investigate and assign root cause of every flight delay and cancellation at a flight level for all AC Carriers including but not limited to collaborating with various operational branches, reviewing commenting and discussing with local stations. Organize and save all external/internal files provided by SMEs to support assessment of delays or cancellations for litigation. Track and identify trends for delay/cancellation coding and escalate findings to the Delay Performance Manager. Educate the Operations on appropriate delay coding and related APPR compliance. Provides support to the Delay Performance and System Ops Resolution Manager to investigate/report on Customer Relations/Legal and provide relevant information pertaining to cases that develop into litigation. Perform a verification of an On-time Performance Report for Transport Canada. Air Canada
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