Job Description

SOMACIS, Inc. – Global Printed Circuit Board Manufacturer for 50+ Years

With manufacturing plants in Italy, the UK, China, and the USA, SOMACIS is a global leader in high-tech printed circuit board (PCB) manufacturing. We are currently looking to grow our team by hiring Customer Service and Data Entry Representatives who are passionate about delivering top-tier service to our partners and clients.

Duties & Responsibilities:

• Accurately enter data into corresponding fields within software systems
• Communicate and coordinate across departments to prepare technical data packages
• Collaborate with Customer Service and Sales teams on contract reviews and technical data
• Ensure customer satisfaction through professional support and timely responses
• Create and maintain bookings, shipments, and commission reports
• Manage customer claims and support RMA processes post-sale
• Organize and maintain digital and physical records
• Monitor and process order confirmations for customers
• Perform order and data entry in ERP systems
• Provide daily support to Sales Managers and Account Managers
• Send shipping documentation and tracking information to relevant stakeholders
• Verify stock and allocations in ERP systems
• Assist the Quotation Team in managing RFQs and data packages
• Prepare and verify reports related to operations and customer service

Knowledge & Skills:

• 2+ years of experience in customer service and data entry
• Strong team collaboration skills
• Ability to resolve customer issues with professionalism and empathy
• Effective time management and multitasking skills
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• High attention to detail and data accuracy
• Excellent verbal and written communication skills
• Typing speed of 50+ WPM
• Experience with ERP systems (SAP & Paradigm is a plus)

Benefits:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Program
• Company-Sponsored Life & Long-Term Disability Insurance
• Voluntary Benefits: Life, Short-Term Disability, Accident, Hospital Indemnity, Critical Illness, Legal Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Time Off (PTO) Program
• 14 Company Holidays
• Employee Referral Program
• Education Reimbursement Program

Eligibility Requirements:

Applicants must be a U.S. Citizen, Permanent Resident, Asylee, or hold Refugee Status.

Equal Opportunity Employment:

SOMACIS, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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