Job Description

Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.

Consumer

The firms Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

We are seeking an experienced Instructional Designer to design computer-based and instructor-led learning solutions within the Consumer Digital Finance team. Ideal candidates will have extensive experience managing multiple design projects in a fast-paced environment delivering world class experiences. In this role, the candidate will be required to collaborate and consult with business leaders, technology, product, compliance, and risk teams to design learning solutions that are supported by adult learning principles and create best in class customer experiences and proficiency in underlying agent facing and customer facing systems. This role may also require mentoring and coaching jr. team members. The right candidate will be proactive, articulate, meticulous, efficient, and planful.

RESPONSIBILITIES AND QUALIFICATIONS

Requirements:

• Relevant industry expertise
• 5+ years of experience in Instructional Design
• Broad knowledge of learning theories and instructional design models
• Proficiency in Adobe Creative Suite and Articulate 360 / Storyline
• Experience using and managing an LMS
• Ability to consult and communicate effectively with senior leadership as well as junior contact center agents
• Strong eye for modern design aesthetic and an ability to follow a style guide to maintain brand
• Strong writing skill
• Project management skill
  Broad based knowledge of all aspects of consumer finance operations (servicing, fraud, collections, complaints, disputes) including applicable regulatory requirements
• Experience in delivery of digital self-servicing tools that prevent excessive contact center calls and maximize resolution of customer concerns

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

Were committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

The Goldman Sachs Group, Inc., 2021. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

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