Job Description

Job Overview

We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.

You will be required to respond to customers' queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions.

In addition to this, you should be well-versed with our company's policies and procedures. Pleasant personality and good communication skills are the key requirements for this role. You should be competent enough to provide the best customer service to our clients.

Responsibilities

• Update and maintain customer information in the database.
• Understand the kind of services we offer during the job training.
• Provide customers with all the information that they require.
• Keep track of customer accounts by recording their account information and the issues they have reported.
• Handle customer complaints actively and ensure its resolution on time.
• Take orders and calculate the charges by processing customers' information.
• Answer customer questions and maintain healthy relationships with the customers.
• Review customer accounts for any changes.
• Resolve customer complaints on time and ensure the quality of services is maintained.
• Handle change in policies of the company and explain them to the customer.
• Generate sales leads for our clients.
• Maintain a record of all the tasks undertaken and submit it to the higher management.

Requirements

• High School Diploma or GED
• Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc.
• Knowledge of social media will be an added benefit.
• Ability to provide results under pressure.
• Excellent communication and interpersonal skills.
• Good problem-solving skills.

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