Job Description

Customer Service Representative

Location: Grapevine, Texas

Role Type: Full-time

About Our Client

Our client is an established company specializing in product distribution and fulfillment services. They serve business-to-business customers with a focus on exceptional post-sales support and customer satisfaction. Operating from a warehouse facility, they pride themselves on delivering solutions-oriented service while maintaining operational efficiency. The company values professionalism, customer-centricity, and collaborative teamwork in everything they do.

Job Description

As a Customer Service Representative, you'll serve as the primary liaison between our client and their customers, ensuring exceptional service throughout the entire post-sales process. Your day-to-day will involve managing customer inquiries via phone and email, processing orders with precision, and coordinating with internal departments including warehouse and sales teams. You'll have a direct impact on customer satisfaction by providing solutions-oriented support, resolving issues proactively, and maintaining accurate order management from placement through fulfillment. This role exists to enhance the overall customer experience while supporting the company's operational efficiency goals. You'll collaborate closely with the Customer Service Manager, sales team, warehouse staff, and technical support team. The ideal candidate is passionate about problem-solving and thrives in a fast-paced environment where exceptional customer service is the top priority.

Duties and Responsibilities

• Answer phones with a positive, energetic voice and listen attentively to customers
• Respond to all emails in a timely and professional manner
• Process customer orders via phone, email, and online portal ensuring accuracy and timeliness
• Provide customers with order confirmation and shipping information
• Monitor open orders and proactively manage any delays or updates
• Obtain necessary customer information to ensure prompt order processing
• Provide accurate pricing and inventory information
• Assist customers with problem resolution and escalate complex issues when needed
• Offer alternative solutions when exact requested materials are unavailable
• Support sales team with administrative and customer-related needs
• Deliver basic technical assistance to customers
• Maintain up-to-date customer notes and records in NetSuite system
• Communicate clearly with warehouse team to ensure accurate order fulfillment
• Assist with invoicing support and shipping documentation
• Identify potential issues in order flow and escalate accordingly
• Ensure customer complaints are addressed and resolved promptly

Required Experience/Skills

• 1-2 years of customer service and data entry experience
• Demonstrated proficiency with Microsoft Office Suite and CRM systems (NetSuite preferred)
• Experience operating standard office equipment
• Excellent telephone etiquette and customer service skills
• Ability to remain calm and professional when interacting with difficult customers
• Highly organized and detail-oriented with strong multitasking abilities
• Comfortable working in fast-paced environment with frequent interruptions
• Strong written and verbal communication skills
• Excellent basic arithmetic and business math calculation skills
• Ability to solve practical problems with limited standardization

Nice-to-Haves

• 5 years' experience in office environment with business-to-business customer service
• Experience in warehouse or fulfillment operations
• Familiarity with inventory management systems
• Experience in product distribution industry

Education

Required: High School Diploma

Preferred: Associates Degree or higher

Apply Now!

Customer Service | Representative | Order Processing | NetSuite | B2B | Warehouse | Fulfillment | Phone Support

Job Tags

Similar Jobs