Customer Relations & Accounts Receivable Supervisor Job at AWP Safety, North Canton, OH

RVE5cktNdGFnbkI2eUx4VEREUVl3b3F3cXc9PQ==
  • AWP Safety
  • North Canton, OH

Job Description

Job Description

Job Description

Company Description

AWP is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

 

Job Description

As the Customer Relations & Accounts Receivable Supervisor, this role is responsible for leading the delivering of excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals. The Customer Relations & Accounts Receivable Supervisor provides back-up and support to the Customer Relations & Accounts Receivable Manager and Lead.

RESPONSIBILITIES

  • Supervise the Customer Relations & Accounts Receivable Account Specialists
  • Oversee timely and accurate daily cash application
  • Assign work to review customer receivables and coordinate payment resolution
  • Communicate with internal and/or external customers and various units regarding collection issues
  • Collaborate with the Customer Relations team to complete tasks in a timely manner
  • Reduce the delinquency for assigned accounts to achieve organizational goals
  • Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
  • Enlist the efforts of management when necessary to accelerate the collection process
  • Follow work process to communicate and collaborate with employees at all levels
  • Establish and maintain effective and cooperative working relationships with customers
  • Perform training as requested
  • Conduct performance evaluations according to organization guidelines
  • Perform other duties and/or special projects as assigned
Qualifications

  • High school diploma or GED required
  • 3-5 years collections experience preferred
  • Strong customer service skills
  • Basic knowledge of accounting principles and terminology; strong math skills
  • Excellent verbal and written communication
  • Intense focus on accuracy and attention to detail; organized
  • Problem-solving skills
  • Critical thinking skills
  • Outgoing & assertive personality – not afraid to approach individuals
  • Proficiency with Microsoft Office Suite Products (Excel, Word)
  • Experience with Microsoft Great Plains and D365 software preferred

Additional Information

Employee must be able to successfully handle the physical demands of this position, which include the following:

  • Hours of operation are 8 a.m.- 5 p.m., M-F
  • 40-hour work week
  • Primarily sedentary or working at a desk
  • Occasionally lift and move 10 -25 pounds
  • While performing duties of this job, the employee is regularly required to talk or hear
  • Proficient literacy
  • The employee frequently is required to stand, walk, or reach with hands and arms

Area Wide Protective (AWP) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. 

Job Tags

Work at office, Local area,

Similar Jobs

Labcorp

Health Educator - Northeast Region Job at Labcorp

 ...is a leading provider of biometric testing services, population health and comprehensive workforce wellness strategies. These services...  ...to accepted medical guidelines/practices when providing health education Friendly, professional demeanor . Physical... 

Birds on a Cable

Technology Support Specialist (Chicago) Job at Birds on a Cable

BIRDS ON A CABLE needs a new Starling but what is a BIRD ON A CABLE ? Birds on a Cable is a small and personal IT consulting company in Chicago that breaks the mold of your typical IT Guy. Flat out, we dont want to be that guy, and we dont want to hire that guy. We...

Pace Runners

Owner/Operator - Courier Delivery Driver Job at Pace Runners

 ...you will deliver small packages to businesses in Kokomo and surrounding areas. The day routes available require a sedan, SUV, or pickup truck. Drivers are assigned routes up to 6-days per week Monday-Saturday with dedicated and on-call scheduling options available. This... 

AGCO

Embedded Software Engineer Job at AGCO

Embedded Software EngineerDate: Jan 3, 2026Req ID:Location:Tremont, IL, USBrand: PTxWorkplace Type: OnsiteDo you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world... 

3MD Inc.

IT QA Tester II Job at 3MD Inc.

 ...required by state or local law. Summary of Position : The IT QA Tester II is an experienced quality assurance professional who...  ...locations as needed for project support. Required Education and Experience : ~ High School Diploma or general equivalent ~3-5 years...